no video with Google TV

[densma 12]

 one of my users is unable to play 4K HDR content on google TV. 108P and 4k non-HDR plays well. HDR only plays audio and no video. he is using version AndriodTV 1.8.54g. server side is Version 4.6.0.10 beta.

logs attached 

emby.rar

[mastrmind11 722]

im not going to install unrar in order to look at the logs, but tell your users to adjust the playback settings to something lower, preferably something that is under  their max download bandwidth, then report back.

Edited January 16, 2021 by mastrmind11

[densma 12]

That didnt do anything @Luke pls take a look

ffmpeg-transcode-fc797791-2956-49a9-8a50-63808dd41835_1.txt ffmpeg-remux-a4b68dae-130e-43b9-bab1-b70ede45d948_1.txt embyserver.txt

[mastrmind11 722]

WHat happens if you disable HW acceleration?

[jrwalte 17]

The only way HDR content works, that I'm aware of, is if they are playing the file direct and no transcoding occurs. That's 50-90Mbps for 4K. If they are not local, that's a lot of internet bandwidth. It's doable (I can do it on att fiber) but it isn't reliable.

Edited January 17, 2021 by jrwalte

[ebr 16184]

It is stream copying the video and only converting the audio.

Can you play this item for a few seconds and then send a log from the app?

[densma 12]

27 minutes ago, ebr said:

It is stream copying the video and only converting the audio.

Can you play this item for a few seconds and then send a log from the app?

user has no send log option... seem to be admin only?  is there a permission for this? I will take a look

[densma 12]

2 hours ago, jrwalte said:

The only way HDR content works, that I'm aware of, is if they are playing the file direct and no transcoding occurs. That's 50-90Mbps for 4K. If they are not local, that's a lot of internet bandwidth. It's doable (I can do it on att fiber) but it isn't reliable.

its direct stream only. user setup screen

[densma 12]

2 hours ago, mastrmind11 said:

WHat happens if you disable HW acceleration?

not tested this.

 

[jrwalte 17]

It's possible that is the issue. You define no transcoding is allowed, but the video bitrate is too high for your or their connection (or a defined max bitrate in server or client) and so the video is blank and only audio comes through.

Edited January 17, 2021 by jrwalte

[densma 12]

5 hours ago, jrwalte said:

It's possible that is the issue. You define no transcoding is allowed, but the video bitrate is too high for your or their connection (or a defined max bitrate in server or client) and so the video is blank and only audio comes through.

nope. That isnt the issue. he can play from other like andriod TV  from xbr-65a1e not just with google TV

[Luke 42078]

8 hours ago, densma said:

its direct stream only. user setup screen

Please try turning this back on and see how it compares. Please make note of the warning underneath the option.

[densma 12]

20 hours ago, Luke said:

Please try turning this back on and see how it compares. Please make note of the warning underneath the option.

that didnt work with all checked. though  he was able to play for one time and wont play anymore.

log sent at few mins ago  5:27pm est

[CBers 7450]

On 17/01/2021 at 17:12, densma said:

user has no send log option... seem to be admin only?  is there a permission for this? I will take a look

Need to enable DEBUG mode in the options of the app. 

[ebr 16184]

22 minutes ago, densma said:

that didnt work with all checked. though  he was able to play for one time and wont play anymore.

What, exactly, does that mean?

[densma 12]

45 minutes ago, CBers said:

Need to enable DEBUG mode in the options of the app. 

that was enabled 

[densma 12]

41 minutes ago, ebr said:

What, exactly, does that mean?

this

[Luke 42078]

Can you try installing the apk of Emby for Android and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

[ebr 16184]

Hi.  You said "he was able to play for one time and won't play anymore".  What, exactly, happened there?