Playback error

[CedricC 3]

Hello,

 

This is my first time on here, I was lucky until recently. I needed to expand my cache pool on the server, so wasn't able to access emby for some days. Once back one, I updated to the 4.5.4 and since then I'm enable to play any media(films, photos or music). I get the Playback error.No compatible streams are currently available. Please try again later or contact your system administrator for details.

I feel it is something simple to fix but I can't see it. I'm also not the most technical person out there.

I hope someone can help.

 

Thanks.

 

[Abobader 3470]

Hello CedricC,

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42086]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue:

Thanks !

[CedricC 3]

Hey Luke,

 

Thanks for the quick reply. Here is attached the logs and transcoding reports which when I added the new SSD. I added that new SSD as the cache pool was full and all dockers including Emby wasn't accessible. I was then able to download emby again(4.5.4) but only to get the playback error screen.

 

Let me know if you need anything else.

 

Thanks.

embyserver-63745228800.txt ffmpeg-transcode-0a26c7f3-a991-43ae-a96a-eaa77df7e5d2_1.txt

[Luke 42086]

23:21:48.102 /mnt/media/1. Movies/E-G/Flight Plan/FLTLP2W1.Title14.mkv: No such file or directory

See the error in the ffmpeg log. Either the file has gone missing, or emby server is being denied access to it.

[CedricC 3]

Ok Luke thank you. 

So during Christmas I lost of the dockers on unraid due to a lack of cache pool space so when I added another SSD to the cache pool, I was able to access dockers again and reinstall emby.  I didn't need to put all the other dockers back as my job of ripping films was done I thought I just needed to keep Emby going forward. Could it have something to do with? 

I'm not sure where to start, all the files are still there on the server, I can see them all. This is maybe a silly question but since all my movies are mkv files would I require to install the mkv docker back to enable their playing on Emby?

Thank you for your help.

[Luke 42086]

What is the mkv docker? I've never heard of that.

[CedricC 3]

it's the docker(MakeMKV) I used on unraid to rip the movies into mkv format. But I don't think the issue comes from there as its only used to format the files into MKV.

I would find it strange that Emby wouldn't have access to it but I will recheck the setting of the EmbyServer docker on unraid, I may have left a box unticked.

 

I will report back if I have no luck.

 

Thanks,

 

 

[Luke 42086]

@CedricC did you find anything?

[CedricC 3]

Hey Luke,

 

Thanks for checking. So I did discover when I reinstall the embyserver docker on unraid the host path was set up differently than the emby library mount point. A silly mistake on my part.

Thank you for helping out.

[Carlo 4561]

Thanks for letting us know, appreciated.