Blu-ray playbacks constantly having to load

[Comtrol 0]

I have started to notice a pattern where any kinds of media that was digitalized from a Blu-ray will run for a short bit then load and then run and repeatedly load.

I have tried changing the bitrate from its max value and iteratively down to the lowest and the problem does not get any better. this seems to not change weather the connection is wired or wireless, whether it is played on the desktop, the web app, or the Roku app the problem still exist.

However this problem has no effect on media that was digitalized from normal DVDs and run perfectly fine at whatever there max setting is. 

So I can only assume it has nothing to do with the streaming but the file instead.

Since I have used MakeMKV for all my media has anyone else had this problem or knows how to fix it

[Abobader 3464]

Hello Comtrol,

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Carlo 4561]

We need more info to understand the issue so if you could supply the info linked to by Abobader we can get started trying to diagnose your issue.

[pwhodges 2012]

On 1/5/2021 at 4:53 AM, Comtrol said:

Since I have used MakeMKV for all my media has anyone else had this problem or knows how to fix it

So your file has the full bitrate of the BD source.  This is much higher than a DVD source, so could easily give performance problems.  Where these arise - networking if trying to play direct, cpu/gpu performance if trying to transcode on the fly, etc, we can only determine with more information - the server log covering the period of failure is a good start:

Paul

Edited February 4, 2021 by Abobader
No need to post the "How to report a problem" since it been don already.

[Comtrol 0]

Is this the log you would need

embyserver.txt

[Luke 42080]

5 minutes ago, Comtrol said:

Is this the log you would need

embyserver.txt 129.82 kB · 2 downloads

Did you try to play a bluray rip during the time of this log?

[rbjtech 5284]

Evidence in this log suggests your issue is transcoding - and for that, a separate 'ffmpeg' log(s) should be created and it's those we likely need to see.

The problem could simply be that the format you chose to covert in MakeMKV is not compatible with your 'player', thus emby is transcoding it but your emby server cannot keep up with the transcode, thus the pauses.

As a rule of thumb, unless you converted the Blu-Rays to another codec, they should be h264 with AC3/DTS sound - which 'should' play without issues on most streamers.

The ffmpeg log will reveal all ... 

 

[Comtrol 0]

Movie file run fine on my local machine so here is the ffmpeg log file

ffmpeg-remux-1f233b57-a23c-493a-aa47-d9007e7072f0_1.txt

[Luke 42080]

Are you able to update to emby server 4.5.4?

[rbjtech 5284]

8 hours ago, Comtrol said:

Movie file run fine on my local machine so here is the ffmpeg log file

ffmpeg-remux-1f233b57-a23c-493a-aa47-d9007e7072f0_1.txt 52.62 kB · 1 download

So the reason it is transcoding is the web app (or any browser for that matter) cannot natively play True-HD, AC3 or DTS sound - they will only play AAC or MP3.  ALL clients except the Nvidia Shield cannot natively play Tru-HD (the first audio track).  

If you chose the AC3 track instead, your web device would have a much easier job on the conversion (AC3>AAC or MP3). 

The roku should natively play AC3 just fine - resulting in a 'Direct Play' - with no transcoding necessary.

Have a play with the other Audio tracks and report back - but stay away from Tru-HD and DTS-HD (both only available on Blu-Ray media - the DVD Audio standard did not cater for HD Audio).

 

 

Edited January 7, 2021 by rbjtech

[Comtrol 0]

Well updating it didn't fix it and it seems none of the blu-rays have an audio option such as AAC or MP3 that I could find so I will just have to stick to dvds then

[Luke 42080]

2 minutes ago, Comtrol said:

Well updating it didn't fix it and it seems none of the blu-rays have an audio option such as AAC or MP3 that I could find so I will just have to stick to dvds then

Can we look at a log example from 4.5.4? Thanks.

[Comtrol 0]

8 minutes ago, Luke said:

Can we look at a log example from 4.5.4? Thanks.

this may have been the blu-ray played on the latest update

ffmpeg-transcode-1b0e5aea-7392-4df7-932e-4b48f5ffba1b_1.txt

[Luke 42080]

You're just not getting fast enough transcoding performance. Transcoding vc1 on the fly is a very taxing process, even for very powerful machines. A couple suggestions:

• Check out our media conversion feature to convert this to a more streaming friendly format that doesn't need transcoding

 

• Use an Emby app that can direct play this without transcoding, such as Emby Theater: https://emby.media/download.html

[Comtrol 0]

11 hours ago, Luke said:

You're just not getting fast enough transcoding performance. Transcoding vc1 on the fly is a very taxing process, even for very powerful machines. A couple suggestions:

• Check out our media conversion feature to convert this to a more streaming friendly format that doesn't need transcoding

 

• Use an Emby app that can direct play this without transcoding, such as Emby Theater: https://emby.media/download.html

Where could I find These media conversion feature to convert it

[rbjtech 5284]

The knowledge base has all the info you need - just search and you will find ...

https://support.emby.media/support/solutions/articles/44001849018-convert-media

[Comtrol 0]

On 1/7/2021 at 3:20 AM, rbjtech said:

So the reason it is transcoding is the web app (or any browser for that matter) cannot natively play True-HD, AC3 or DTS sound - they will only play AAC or MP3.  ALL clients except the Nvidia Shield cannot natively play Tru-HD (the first audio track).  

If you chose the AC3 track instead, your web device would have a much easier job on the conversion (AC3>AAC or MP3). 

The roku should natively play AC3 just fine - resulting in a 'Direct Play' - with no transcoding necessary.

Have a play with the other Audio tracks and report back - but stay away from Tru-HD and DTS-HD (both only available on Blu-Ray media - the DVD Audio standard did not cater for HD Audio).

 

 

Roku still has loading problems

ffmpeg-transcode-10e3b2fb-72c9-46cc-840c-d31d9f20e4ce_1.txt

[Carlo 4561]

Again your problem is lack of transcoding speed as you're only transcoding at 1/3 to 1/2 the speed needed which isn't going to work.

To borrow a line from Tim Allen you need "More Power"

[Luke 42080]

18 hours ago, Comtrol said:

Roku still has loading problems

ffmpeg-transcode-10e3b2fb-72c9-46cc-840c-d31d9f20e4ce_1.txt 60.27 kB · 2 downloads

Yes, so back to my previous suggestion above. Please let us know if this helps. Thanks.

[Deathsquirrel 745]

I have clients that can play VC1 but just to avoid any issues have been converting my VC1 stuff to H264 at the same bitrate.  Using handbrake on a box with hardware encoding it takes about 20 minutes per movie on average.  I've got through about 300 titles without much effort.  Still about 100 left though.