Darkjeje 11 Posted January 3, 2021 Posted January 3, 2021 (edited) Good morning all, I have been using Emby for more than 5 years and in particular Emby for Android TV on my Freebox Mini 4k for which I bought the unlocking of the application on 01/21/2016. For a while now, I can't play video on Emby for Android TV. I am invited to unblock the application. When I click on collect purchase, I get the message "Unlock is not purchased". How can I correct this, in order to recover my purchase? Thanks for your help ! Edited January 3, 2021 by Darkjeje
ebr 16176 Posted January 3, 2021 Posted January 3, 2021 Hi. Can you find the transaction for the unlock purchase in your Google account?
Darkjeje 11 Posted January 3, 2021 Author Posted January 3, 2021 Yes indeed. Do you want a screenshot?
ebr 16176 Posted January 3, 2021 Posted January 3, 2021 You can PM it to me. Are you positive the device is logged into the same Google account? No store restrictions like parental controls involved?
Darkjeje 11 Posted January 3, 2021 Author Posted January 3, 2021 Yes I had added the correct account on January 1, without result. Today I have withdrawn the account specific to this material, in order to keep only the account with which I made the purchase, without result. I am sending you the screen copy.
ebr 16176 Posted January 3, 2021 Posted January 3, 2021 2 minutes ago, Darkjeje said: Yes I had added the correct account on January 1, without result. What exactly does that mean?
Darkjeje 11 Posted January 3, 2021 Author Posted January 3, 2021 7 minutes ago, ebr said: Que veut dire ceci exactement? I had a gmail account specifically for this device. Then I added my personal gmail account to buy Emby for Android TV. My equipment then broke down and was changed by my operator. I reinstalled the specific account for this device, then Emby, then my personal gmail account, but Emby did not unblock.
ebr 16176 Posted January 3, 2021 Posted January 3, 2021 The issue has to be related to the multiple accounts. I imagine the device has to be logged into the account with the purchase as the primary account.
Darkjeje 11 Posted January 3, 2021 Author Posted January 3, 2021 This is what I assumed and this is the reason why since midday, there is only the account with which I had unlocked the application
ebr 16176 Posted January 3, 2021 Posted January 3, 2021 Since logging in only to that account, have you tried pressing the "Restore Unlock" button?
Darkjeje 11 Posted January 3, 2021 Author Posted January 3, 2021 I just fixed the problem. I turned the hardware off and on again, and the application was unlocked immediately. Sorry to have bothered you, it took a single google account and turn off the equipment ...
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