Emby Server Crashes

[itgreen9 9]

Hello, I have been having an issue where the Emby server crashes for no apparent reason. I have not been able to get through a whole movie in weeks. I have attached my log. Can someone tell me what is happening?

 

 

embyserver.txt ffmpeg-transcode-01b5ea47-fc72-422b-92c3-b9b1f62d0a6c_1.txt ffmpeg-directstream-0db2426f-aeb8-4c06-b289-bf42c58622d5_1.txt

[Luke 42083]

Hi, what exactly do you mean by crashes?

[itgreen9 9]

I am watching something and then it just stops and goes to my Roku home screen. Does this on different Roku units and Firesticks.

[Luke 42083]

Can you try updating to Emby Server 4.5.4?

[itgreen9 9]

Still happening.

embyserver.txt ffmpeg-transcode-99d7c29c-4da9-4d2c-a744-270cddadc249_1.txt

[Aevaris 8]

Unsure on if this is related to your issue, but I suspect so, but I see a lot of errors in your server logs that appear that you have a networking issue. There are 486 occurrences in the 2 hours and 45 minutes duration of this log file of:

System.Net.Http.HttpRequestException: System.Net.Http.HttpRequestException: No connection could be made because the target machine actively refused it.
     ---> System.Net.Sockets.SocketException (10061): No connection could be made because the target machine actively refused it.
       at System.Net.Http.ConnectHelper.ConnectAsync(String host, Int32 port, CancellationToken cancellationToken)
 

[itgreen9 9]

So is there a resolution for them? My network is set up properly and everything is working.

[itgreen9 9]

Ok so the only thing I am find on this error (that I understand) is these are the 3 things that cause it.

• There is a firewall in the way, -- I have the embyserver allowed, is there something else that needs to be?
• the remote smtp server is blocking your incoming requests, or -- this is not email so it doesn't pertain, correct?
• Something is blocking your outgoing port 25 requests. -- again email or remote access. Doesn't have anything to do with my issue.

[Aevaris 8]

I doubt this an SMTP problem. SMTP is usually going to be stuff like email, text messages, etc. The response time throughout your logs is really long and only gets longer. I suspect this is either a router problem or firewall/antivirus on your client devices.

What does your network setup look like? Is it the simple modem -> router -> internal network (server and client device(s))? Or do you have a more complex network?

Edited January 3, 2021 by Aevaris

[itgreen9 9]

Simple network, modem and router are one unit then the internal network.

[Carlo 4561]

Hi, If you see the whole URL in the log, you can try and open it in a web browser on the server machine to see if it will connect via the browser.

Does this work?

Edited January 3, 2021 by cayars

[itgreen9 9]

Not sure what URL I am supposed to be looking for. I need more information. The link you sent me is to a library of information. Without knowing where the problem lies I have no idea what I am looking for. As far as I know everything is connected correctly and Emby is allowed through the firewall.

[Carlo 4561]

If looking at your log you'll see an error when connecting to a 3rd party.  Right around that error would be a URL.  

[itgreen9 9]

Ok so under that error I do not see a url, I do see the program NextPVR which is not on my computer. I removed it awhile back. I have removed the plugin from Emby and searched and deleted any residual files from that application (I hope). Will see what happens. Thanks.

[itgreen9 9]

Looks as if that has resolved my issue. Thank you for your help.

[Luke 42083]

Thanks for the feedback.