Why can't I get an email with my forgotten premiere key?

[lswjr1087 0]

I apologize if this is in the wrong spot but has anyone had an issue getting their emby premiere key emailed to them? When I subscribed somehow it got the wrong email address and I emailed billing and they fixed that but now when I click on the forgotten key link and out in my email it says the key was emailed to me but it never shows up. I have already tried emailing billing but no response, would appreciate any help.

[Luke 42078]

Hi, did you check your spam folder to see if it might have been trapped there.

If you emailed billingsupport@emby.media then you will get a response.

[lswjr1087 0]

Yes I have checked my spam folder and no luck 

[Luke 42078]

Ok i apologize for the inconvenience. @ebr is the one who handles responding to that email and he'll help get you squared away when he sees it in the morning.

[ebr 16184]

Hi.  Make sure your ISP isn't stopping the email with a filter at that level.  You should have received your key this morning from billing support.