Cant Connect Externally Please Help

[jsmith124 1]

I have been playing aroudn with Emby the last couple weeks and love it, Works great in my home for live tv/dvr. But im not able to access it outside my network, I have added the Port to forward. Not using SSL, But still no luck.

 

My server is hardwired from my switch panel that's plugged into my cogeco ARRIS router. The network also has a unfi access point working out in my garage as just a wifi repeater if that helps.

 

 

 

Edited December 17, 2020 by Happy2Play
Removed images with external address

[Abobader 3464]

Hello jsmith124,

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

How to Report a Problem

Thank you.

Emby Team

[Carlo 4561]

Hi,

If you go to https://www.canyouseeme.org/ does this give you the same IP address as what Emby Shows?

If you run that test with 8096 for the port does it show it not open?

[jsmith124 1]

@cayars It gives me the IP address but the port says its not open

 

Edited December 17, 2020 by Abobader
Remove ip image

[Carlo 4561]

If you like I can do a remote session with you and take a look at your settings/setup and see if I see anything.

If you want to do this download and install Teamviewer from www.teamviewer.com then send me via PM the ID and one-time use passcode you get on startup.

Carlo

[jsmith124 1]

@cayars

 Thank you I inboxed you my teamviewer info!

[jsmith124 1]

@cayars has resolved the issue and I can now access it outside the network. Thank you for your help!

[Carlo 4561]

Stupid Arris modem that didn't allow port forwarding to work even though it was setup correctly because of other firewall blocking settings the took priority over port forwarding.  Kind of have the wrong order of processing for those options.  But regardless, we got it fixed, open and working for remote use.

[Abobader 3464]

Well, firewall always have the highest priority in any OS

I make this as resolved.

[Carlo 4561]

Problem is you want things like IDS protection, DOS protection but want exceptions to allow specific ports through the router not bound by other settings.  This modem applies things backwards from other modems.

[pwhodges 2012]

The OP might like to remove his external IP from the images.

Paul

[Abobader 3464]

1 hour ago, pwhodges said:

The OP might like to remove his external IP from the images.

Paul

Done.