How to update Emby from version 4.5.2.0 to version 4.5.3.0 ?

[Darkjeje 11]

Hello,

I have Emby in version 4.5.2.0_x86_64 on my TS-453D.

I would like to update to version 4.5.3.0_x86_64 and for that if I understood correctly, I must download the new version from the Emby site and install it manually from the app center of my NAS .
But when I launch the operation, QNAP stays for a long minute with the message: "Downloading and processing in progress", nothing happens and ends up showing me the message: "Unable to share the package. details, view the system event log.
-emby-server-qnap_4.5.3.0_x86_64.qpkg "

But I don't see any indication in the event log.

Do you know where the problem may come from and how to fix it ?

Thank you for your help !

 

Jérémy

[PenkethBoy 2068]

you have to manually d/l it yourself and manually add it via the app centre

nothing is automatic on the qnap

[Darkjeje 11]

This is what I understood, but it does not work.
Here is the screenshot of what I'm doing and the error

[PenkethBoy 2068]

try d/l the package again from emby website

 

[Darkjeje 11]

I have already done... 

Edited December 11, 2020 by Darkjeje

[PenkethBoy 2068]

it looks to me that the NAS is not getting the file from the machine you have d/l to

did you do a manual install of 4.5.0.2?

 

[Darkjeje 11]

I do not understand your question.

For me there is no other way than manual installation.

Is there an installation guide for Emby updates on QNAP?

[Luke 42077]

You simply install the new version over the top using the qnap web interface.

[Darkjeje 11]

I don't understand your comments.

This is exactly what I do. In the qnap store, I click on manual installation, I click on find the installation file, which I previously downloaded from the Emby website and I click on OK to start the installation.

But it doesn't work.

[Luke 42077]

What is the translation of the error message you receive?

[PenkethBoy 2068]

you have shut down and stopped emby (in the app store) before you try and update

[Darkjeje 11]

That's what I'm telling you.

This is what I do and it does not work.

[Luke 42077]

What is the translation of the error message you receive?

[Darkjeje 11]

The message is "Unable to share package. For details see the system event log."

But this one does not mention any event relating to Emby, except his stop which I made before starting the update.

[Darkjeje 11]

I just tried again using the following steps :
1) Download of the file "emby-server-qnap_4.5.3.0_x86_64.qpkg", corresponding to the "Intel / AMD 64 bits" package from the following address: https://emby.media/qnap-server.html for my TS453d

2) Restart my QNAP TS453d NAS (as for a new Firmware installation), just in case ...

3) Turn off Emby using QNAP web interface

4) Install Emby Server using QNAP web interface, by selecting the file "emby-server-qnap_4.5.3.0_x86_64.qpkg" previously downloaded on my PC

But after having clicked on "Install", I have the following message: "Downloading and installation in progress ..." for long minutes, then either the server disconnects me (too long inactivity), or I have the message " Unable to share package. For details see the system event log. "

I have the impression that the installation file is not sent to the NAS. That the NAS does not retrieve the file from my Windows desktop.

What do you think ?

Have I forgotten something ?

Do I have to allow the installation of third-party programs somewhere ?

 

Thank you for your help

[PenkethBoy 2068]

you missed one step - you need to also stop emby in the app centre

what qnap firmware are you on?

and have you enabled the option to load unsigned apps?

[PenkethBoy 2068]

what browser are you using?

disable ALL browser plugins

and reopen the browser and start again

also if that does not work turn off your AV software

[Darkjeje 11]

1 hour ago, PenkethBoy said:

you missed one step - you need to also stop emby in the app centre

what qnap firmware are you on?

and have you enabled the option to load unsigned apps?

No, I did not forget to stop Emby, I indicated it in step 3

 

I have the last firmware.

 

Yes I have enabled this option.

I tried with chrome and chromium edge.
I have no plugin on both browsers

[PenkethBoy 2068]

which firmware - latest does not mean much - whats the number?

[Darkjeje 11]

Sorry, I have the 4.5.1.1495

[Darkjeje 11]

Hello all,

I tried again, but with version 4.5.4.0 and I still have the same problem:
I stop Emby from the qnap store, then:
1) I click on install manually
2) I browse the disk of my PC to retrieve the installation file, previously downloaded
3) The installation file appears in the area
4) I click on install and I am asked to confirm the manual installation
5) installation is in progress
Chrome shows me loading at the bottom of the screen, but remains at 0%
6) after a few seconds, a message displays the error: " Unable to share package. For details see the system event log. "

What can prevent the installation or loading of the installation file?

 

Thank you

 

Edited December 28, 2020 by Darkjeje

[Darkjeje 11]

Error

Edited December 28, 2020 by Darkjeje

[Luke 42077]

After you downloaded the file onto your QNAP, how big was it?

[Darkjeje 11]

9 minutes ago, Luke said:

After you downloaded the file onto your QNAP, how big was it?

I did not upload the file to the qnap.
I downloaded the installation file to my PC. Then I selected it from QNAP STORE by exploring the file on my computer desktop.
Then I clicked install, and that's where Chrome tells me 0% download.

Am I supposed to find the file somewhere on the NAS to check the size, if that's what you're asking me?

[PenkethBoy 2068]

that looks like a local pc problem and not anything on the NAS or emby

try a different browser and disable any plugins you have as i suspect its a plugin in the browser thats causing the issue