Slow performance on WMC client since server 4.5

[dimitrik 14]

Ever since I upgraded to the 4.5 branch of the server (running on windows 10) I have noticed my WMC clients take a very long time (up to 10-20 mins) to load up all the libraries. I can see the libraries but when I enter them, they are empty, or I see some of the titles but not the content (i.e. I can see a TV show is there but cannot enter the folder or play the content).

After a while the libraries are populated and everything works ok but responsiveness is still slugish.

I originally thought it was a problem with the client but noticed that (a) the problem persists in both the beta and release clients and (b) I can duplicate the problem on two machines I have at home connected to the same server. One client is running on Windows 7 and the other is running on the same windows 10 machine as the server.

The problem does not apply to other clients on the network: web client, Embu Theater (both the desktop and windows store versions), iOS, MacOS.

 

I am weary of downgrading to 4.3 but I wanted to ask if there is a way to troubleshoot this...

Any help will be appreciated!

 

[Luke 42085]

Hi there, can you please attach the emby server log from when this happens? That might help us identify something. Thanks.

[dimitrik 14]

OK, here is today's server log.

 

I noticed that the problem also seems to affect the emby theater desktop app as well, although it's less heavy than on the WMC client.

embyserver.txt

[dimitrik 14]

In case it helps I'm also uploading the emby WMC client logs as well.

Thank you for your help Luke!

MBClassic-12122020fc28925fbaa34b60be7625ebf969dd30.log

[Luke 42085]

Hi, can you try removing the TuneIn plugin, then restart the server and see if that helps? Thanks.

[dimitrik 14]

Hi Luke,

I removed the TuneIn plugin but the problem persists especially in the WMC client.

Looking at the performance of Emby Theater, it is slow but that could be due to a large library (though I suspect others are much larger).

 

Any other thoughts? Myu next step will be to try downgrading to 4.3 and see what happens.

[dimitrik 14]

OK, I did some more testing and noticed that since uninstalling TuneIn, my WMC client running on the same Win10 machine as the server no longer has the problem - it's fast and responsive as it should be.

 

The problems are in my Win7 x64 machine, which unfortunately is my main living room pc. Could the problem be a screwed up installation of the WMC client or an Operating System problem?

 

[Luke 42085]

It's really hard to say.  One thing we know for sure is that emby for wmc is not as well optimized as the other apps. Are you running the default theme? That will at least give you the best chance.

[dimitrik 14]

I am running chocolate. The setup has not changed in years so I don't know what caused the problem. Next month I will setup a new HTPC, with windows 8.1 or 10 and the WMC client (it remains my favorite both for simplicity and visual appeal), so we will see if the problem persists.

[Luke 42085]

Ok, please let us know if the 4.5.4 server release helps at all. Thanks.