opensubtitles plugin not working

[crownapocalypse 0]

After I've set up correctly my username and password in the configuration page of the opensubtitles plugin, trying to search for subtitles in a certain video content throws me message
'No results found. Have you configured subtitle downloading?'

Any ideas why is not working?

[Luke 42077]

Hi there, did you also make sure to configure subtitle downloading in your library options?

[tophneal 1]

I'm seeing this issue, too. With OpenSubtitles and Addic7ed. I've verified that my library settings have both listed/enabled. In the library settings, OpenSubtitles has a warning that my account needs to be setup, but the information is already populated and saved in the plugin settings. (I've clicked Save more than a few times.) When searching for subtitles, I also see "No results found. Have you configured subtitle downloading?"

I've tried uninstalling, restarting Emby server, reinstalling, restarting again, then configuring with both plugins, with no success.

[Luke 42077]

1 minute ago, tophneal said:

I'm seeing this issue, too. With OpenSubtitles and Addic7ed. I've verified that my library settings have both listed/enabled. In the library settings, OpenSubtitles has a warning that my account needs to be setup, but the information is already populated and saved in the plugin settings. (I've clicked Save more than a few times.) When searching for subtitles, I also see "No results found. Have you configured subtitle downloading?"

I've tried uninstalling, restarting Emby server, reinstalling, restarting again, then configuring with both plugins, with no success.

Hi, there's no problem with open subtitles. Usually it's a matter of your filters are too strict causing no results to come back. Please see this guide on automated downloads:

https://support.emby.media/support/solutions/articles/44001848854-automatic-subtitle-downloads

and manual downloads:

https://support.emby.media/support/solutions/articles/44001848856-manual-subtitle-downloads

Depending on which one you're using.

[tophneal 1]

I've attached a screenshot my settings for subtitles. I haven't enabled any of the filters given in those docs

[Luke 42077]

Could also be a connection problem with open subtitles. Please attach the emby server log. Thanks 

[tophneal 1]

Server log attached!

embyserver.txt

[Luke 42077]

20 hours ago, tophneal said:

Server log attached!

embyserver.txt 5.61 MB · 0 downloads

Addic7ed is returning a service unavailable error, which essentially means please try again later.

Open subtitles has no errors so that just means there aren't any matches for what you're searching for.

[tophneal 1]

Well that’s a bummer. Thanks for taking a look!