Connection Failure Error When Accessing from Other Devices

[MaroonCake 0]

Hello,

So I just started using Emby last night and have a pretty basic understanding of how to set up these types of servers(Used PLEX before this but ran into issues with files showing up) but for the life of me I cannot get this to work. I got to the point of getting the server going with media loaded up and I am able to watch it via my laptop(The Server) but I am trying to get it so I can watch my media on my Xbox Series X with the Emby Theatre App.

At first my server shows up as an option to select - Connection Failed. I proceeded to the "Sign In with Emby" and again "Connection Failed", I have tried manually entering the WAN and LAN server, with the same result. I opened my ports and restarted the Emby Server(Closing down and restarting it), I did a hard reset on my Xbox. Still I got the same "Connection Failed." I tried going onto my phone and trying that way but unfortunately I get the same result. 

I thought maybe it's because I needed Emby Premiere to access it on Emby Theatre so I bought a month and that changed nothing. So after uninstalling the server and apps and starting from scratch I get the same error.. And now I'm at a loss on what to do. I wonder if there is an option I'm missing in settings? I left everything at default.  Anyways I have attached the emby server log and hardware detection.

I didn't bother with a screenshot as the error just displays the message  "Connection Failure We're Unable to connect to the selected server right now. Please ensure it is running and try again." with no error code or anything.

 

Hopefully this info helps! Let me know if there is any other information needed.

 

Thanks,

embyserver.txt hardware_detection-63742964004.txt

[Luke 42085]

Hi, 

I would suggest checking out our Connection Troubleshooter:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

[MaroonCake 0]

Hello,

Thanks for the speedy reply!

 

In Network Connections: Didn't solve the issue, I entered my Local Access Network address in both Emby Theatre and the web address on my phone(http://emby.media) as it shows to do from that post.

Troubleshooting Internal Connections: Annnnnnnnd face palm. It appears to have been my ports. I deleted both ports(8096, 8920) that I had in my Anti Virus and the ports I forwarded in my router and re-did the port forward. Did something wrong somewhere last night with those ports I guess. Good grief  I'm losing my head every day it seems.. 

Hopefully my silly mistake will help someone to go double check their ports.

 

Thank you very much!!   Looking forward to using this!

[Luke 42085]

Glad you figured it out. Thanks for the feedback !