Images fail to load If Emby Server "Local IP address:" setting is set to IPv6 address.

[Napsterbater 26]

This is on a 3rd Gen Fire TV Stick (B07ZZVX1F2) Running  Fire OS 7.2.2.3 and Emby 1.8.54a with Emby Server 4.6.0.6

 

On Emby server, if the "Local IP address:" setting that is under Server -> Network, is set to an IPv6 address the Firestick fails to load any images, yet all other functions appear to work.

Images include: Thumbnails, backdrops, logos, and chapter and the progress bar images (forgot what they are called).

If set back to an IPv4 address all is well.

Obviously the IPv6 is correct and Emby server is indeed listing and appreers functioning properly on it, I can even still play media from the server, there are just no metadata images with it.

embyserver.txt

[ebr 16184]

Hi.  Does it behave any differently in the web app?

[Napsterbater 26]

7 hours ago, ebr said:

Hi.  Does it behave any differently in the web app?

The web app in Chrome works perfectly fine using the "In-Home (LAN) access:" Link from the dashboard when that setting is set to the IPv6 address, and it is the proper link and address as well.

 

Edit: Just sent logs from the Fire TV App, 5:47pm EST (22:47 UTC) 12/07/2020 

 

 

Edited December 7, 2020 by Napsterbater

[ebr 16184]

It is possible the older version of Android that device runs on doesn't support local IP v6.  Not sure at this point...

[Napsterbater 26]

10 minutes ago, ebr said:

It is possible the older version of Android that device runs on doesn't support local IP v6.  Not sure at this point...

a) It's not a "Local"/ULA IPv6 address, it is a Global/GUA address.

b) The FireTV has no issue with the connection because it connects to the server and plays video, only the metadata images in the UI will not display. If it didnt like IPv6 or the IP in question I wouldn't be able to "connect" to the server and play video.

I edited the above post, but in case you missed it, Just sent logs from the Fire TV App, 5:47pm EST (22:47 UTC) 12/07/2020 

[ebr 16184]

3 minutes ago, Napsterbater said:

It's not a "Local"/ULA IPv6 address, it is a Global/GUA address.

Yeah, I understand (by definition) I just meant on the local network.  Thanks for the log I'll take a look and see what I can see.  It could be the image library having an issue with it.

[ebr 16184]

Yep, the network library being used by the image library cannot decipher the address:

12-07 17:47:36.886  5390  5390 I Glide   : java.net.MalformedURLException: For input string: "470:c21f:1::5%5D:10974"

I'll see if there is an update for the image library for that OS version.

[Napsterbater 26]

I think I found a bug report for Glide (Assuming this is the same glide) for this issue.

https://github.com/bumptech/glide/issues/4369

[Luke 42078]

Thanks !

[ebr 16184]

Thanks and there doesn't appear to be an update beyond what we are using now so we'll keep an eye on it.

[Cr8iveLosr 97]

hi,

can someone revisit this issue? it still present today. only android app/devices are effected by this. Specifically in my case android 9 and 10.  Fire TV Max and Sony Android TV. however using web app and roku devices all show images properly with ipv6.

 

Thank you

On 12/9/2020 at 9:27 AM, ebr said:

Thanks and there doesn't appear to be an update beyond what we are using now so we'll keep an eye on it.

[Luke 42078]

36 minutes ago, Cr8iveLosr said:

hi,

can someone revisit this issue? it still present today. only android app/devices are effected by this. Specifically in my case android 9 and 10.  Fire TV Max and Sony Android TV. however using web app and roku devices all show images properly with ipv6.

 

Thank you

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

[ebr 16184]

Hi.  The standard app should not have this issue.  The image library being used by the TV app still has not been updated for this issue.  It is very rare in mass use to have both an IPv6 address and a designated port apparently.

[pwhodges 2012]

19 hours ago, ebr said:

It is very rare in mass use to have both an IPv6 address and a designated port apparently.

That seems unlikely to me...

Paul

[ebr 16184]

3 hours ago, pwhodges said:

That seems unlikely to me...

I'm just extrapolating due to the fact that this is THE image library for Android and the issue has been known for a long time but has still not been addressed. 

[Cr8iveLosr 97]

On 10/2/2022 at 2:35 PM, Luke said:

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

the devices with issues are remote. i will test asap and report.

[Cr8iveLosr 97]

On 10/3/2022 at 7:00 AM, ebr said:

Hi.  The standard app should not have this issue.  The image library being used by the TV app still has not been updated for this issue.  It is very rare in mass use to have both an IPv6 address and a designated port apparently.

Thanks. the issues appears to be on consistent on both endpoints. what i means is even if the server is on ipv4 but the remote login is from ipv6 address provided from the ISP the android tv app fails to load images to that devices and is only persistent on the emby android tv app. not on anything else. e.g plex, netflix, disney etc. hope someone can find a lucrative solution to this.

[Luke 42078]

17 hours ago, Cr8iveLosr said:

the devices with issues are remote. i will test asap and report.

That would be great, thanks.

[Cr8iveLosr 97]

On 10/5/2022 at 9:05 AM, Luke said:

That would be great, thanks.

Long over-due but i wanted to get back to you on this. yes side loading the standard app has no issues with loading images on devices where ipv6 only is offered by the isp. that being said. this isnt a lucrative solution and in reality not even a viable workaround. the standard app is missing important features like sorting the way the android tv app does but, the biggest hurdle would be updating the app as it took me almost 2 months to get back to you just for testing.

@ebr im sure you have already seen this at some stage but isnt this a reasonable workaround or solution offered by this blogger until Glide (if ever) gets this fixed? 

https://www.programmersought.com/article/59101040107/

Thank you

[Luke 42078]

On 12/6/2022 at 7:10 PM, Cr8iveLosr said:

Long over-due but i wanted to get back to you on this. yes side loading the standard app has no issues with loading images on devices where ipv6 only is offered by the isp. that being said. this isnt a lucrative solution and in reality not even a viable workaround. the standard app is missing important features like sorting the way the android tv app does but, the biggest hurdle would be updating the app as it took me almost 2 months to get back to you just for testing.

@ebr im sure you have already seen this at some stage but isnt this a reasonable workaround or solution offered by this blogger until Glide (if ever) gets this fixed? 

https://www.programmersought.com/article/59101040107/

Thank you

Hi, yes that's something to look at but we are working on getting the standard app into the store for TV devices.

[Cr8iveLosr 97]

On 12/26/2022 at 1:38 PM, Luke said:

Hi, yes that's something to look at but we are working on getting the standard app into the store for TV devices.

Any news on this? its been almost 3 years since this was originally reported and the issue persists on users with IPV6 and the Emby Android TV app.

Thanks

[Luke 42078]

On 8/21/2023 at 2:28 AM, Cr8iveLosr said:

Any news on this? its been almost 3 years since this was originally reported and the issue persists on users with IPV6 and the Emby Android TV app.

Thanks

HI, yes we are working hard on it so stay tuned.