wakeboarder141 40 Posted December 3, 2020 Posted December 3, 2020 When I try to play a movie from Firefox that has 7.1 audio the progress circle just spins forever. It never tries to transcode or do anything. If I manually select a different audio track it will direct play. Is there a way around this? Thanks.
Luke 42083 Posted December 3, 2020 Posted December 3, 2020 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !
wakeboarder141 40 Posted December 3, 2020 Author Posted December 3, 2020 Here are the logs created when trying to play a movie. It seems to do this with any 7.1 movie. It works from other devices so I have only seen this on my Windows PC running Firefox. embyserver.txt ffmpeg-directstream-da7caf49-b281-442f-a2ee-de89418b8f43_1.txt
Luke 42083 Posted December 5, 2020 Posted December 5, 2020 Hi, can you update to Emby Server 4.5.3 and see if that helps? Thanks.
wakeboarder141 40 Posted December 5, 2020 Author Posted December 5, 2020 5 hours ago, Luke said: Hi, can you update to Emby Server 4.5.3 and see if that helps? Thanks. It behaves the same with the new version.
Luke 42083 Posted December 6, 2020 Posted December 6, 2020 Can you try Chrome or Edge for comparison purposes? thanks.
wakeboarder141 40 Posted December 6, 2020 Author Posted December 6, 2020 46 minutes ago, Luke said: Can you try Chrome or Edge for comparison purposes? thanks. It does play fine in Edge, just not Firefox
Luke 42083 Posted December 7, 2020 Posted December 7, 2020 As a test, if you lower the in-app quality setting to force a full transcode, does that help?
wakeboarder141 40 Posted December 7, 2020 Author Posted December 7, 2020 1 hour ago, Luke said: As a test, if you lower the in-app quality setting to force a full transcode, does that help? Yes, it does play if I lower the playback setting low enough to force transcoding.
Luke 42083 Posted December 7, 2020 Posted December 7, 2020 Ok, I'm not sure what the issue is exactly but it looks like the firefox video player just has trouble with the original video stream, and you need the transcoding in order to correct that.
wakeboarder141 40 Posted December 9, 2020 Author Posted December 9, 2020 On 12/7/2020 at 9:14 AM, Luke said: Ok, I'm not sure what the issue is exactly but it looks like the firefox video player just has trouble with the original video stream, and you need the transcoding in order to correct that. Is it a problem with the way I am transcoding the movies beforehand? I am using Handbrake to do it so that the movies will stream to my remote users without making my NAS do the transcoding on the fly.
Luke 42083 Posted December 13, 2020 Posted December 13, 2020 No, I think Firefox is just having trouble with the original video stream and the transcode ends up fixing that.
wakeboarder141 40 Posted December 13, 2020 Author Posted December 13, 2020 1 hour ago, Luke said: No, I think Firefox is just having trouble with the original video stream and the transcode ends up fixing that. So is it something that will get fixed or do I need to keep relying on transcoding to be able to play from my PC?
Luke 42083 Posted December 13, 2020 Posted December 13, 2020 Right now it looks to me like a problem with the firefox video player so there's nothing we can do about it other than transcode. If that's not desirable for you then I would suggest using chrome or edge.
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