Indentify not working - Ubuntu

[joshliz91 0]

I'm running the latest version of emby on Ubuntu 20.04. Its been working perfectly for me till recently. It no longer pulls metadata for movies I add to the library and when I use the identify feature to pull the data it return no results. Any advise on fixing the issue?

[Luke 42078]

Hi there, let's look at an example. Please see how to report a problem:

Thanks !

[joshliz91 0]

Thank you Luke,

I have attached my server log file. emby is not pulling the meta data for the movies I'm adding to my server and It will not let me use the "Identify" feature. I have restarted the server and my computer and left them turned off for 2 hours before turning them back on. I have checked to see if the "meta data lock" is enabled and it is not. I have restarted my router. My computer is hard wired to the router.

emby server log

[Luke 42078]

35 minutes ago, joshliz91 said:

Thank you Luke,

I have attached my server log file. emby is not pulling the meta data for the movies I'm adding to my server and It will not let me use the "Identify" feature. I have restarted the server and my computer and left them turned off for 2 hours before turning them back on. I have checked to see if the "meta data lock" is enabled and it is not. I have restarted my router. My computer is hard wired to the router.

emby server log 69.71 kB · 0 downloads

Your requests to moviedb are timing out and failing. do you have something blocking the connection? Typical causes of this are firewall, security software, or vpn.

[joshliz91 0]

not to my knowledge. I don't have vpn setup on this computer and the only security software is whatever Ubuntu normal comes with. I don't have any 3rd party security software installed.

[mastrmind11 722]

1 hour ago, joshliz91 said:

not to my knowledge. I don't have vpn setup on this computer and the only security software is whatever Ubuntu normal comes with. I don't have any 3rd party security software installed.

it wouldnt be security software, it would be an outbound firewall.  i'm not sure whether 20 ships w/ a firewall enabled, im a couple distros behind.

[joshliz91 0]

I just did a little research on ubuntu 20 firewall and the firewall is not automatically enabled. So my firewall is off.

[Luke 42078]

Nonetheless that is the most typical cause of this. The other thing you could try is disabling ipv6 in your router and see if that helps.

[joshliz91 0]

Ok I just fixed the problem. Instead of simply restarting my router, I turned it off and unplugged the power cord for a solid 10minutes then rebooted everything. I then cleared my all-time browser cache, cookies, saved login, everything. Now it works. Thank you for the troubleshooting tips.

[Luke 42078]

Thanks for the feedback !

[Mblakley 0]

Mine is doing the same thing and my firewall is turned off, had been working and suddenly just stopped. I see where it says it timed out but don't see why even tried using the IMDB id code for the movies.

embyserver.txt

[mark-in-dallas 87]

I had the same thing happen awhile back, but I also lost the ability to refresh Live TV Guide Data.  For me what the problem turned out to be, and I have absolutely no idea why,  but it was with my Linksys Router firmware, and after replacing the Linksys firmware with DD-WRT firmware, everything began working fine again.

Again, I have no reason for why, and after I got it working again I did try going back to the Linksys firmware, but once again the ability to update metadata and guide data  stopped working. 

If it helps at all steps I took in isolating the problem to the router firmware was to connect my Linux Emby Server  directly to my Modem, and then updating metadata and refreshing the guide worked fine.  I also found that trying to ping imdb with the router in the loop would fail, but pinging it when connected directly to the modem worked.

Edited December 2, 2020 by mark-in-dallas

[Mblakley 0]

Yeah I am connected directly to our modem, so that isn't the problem.