Problem: Can't play ripped some DVD content in apps (after latest server upgrade?)

[ShoutingMan 101]

On 12/11/2020 at 5:58 PM, sooty234 said:

 

This Emby log file location isn’t on my nvidia shield:

/Android/data/com.mb.android/files/logs

Knowing to look for “mb” and not “Emby”, I searched the system. There are no “mb” files on the Shield.

 

does Emby on Shield create log files? Is there a way to enable it? I checked the app’s settings and the only option I find is “Send logs to developer” which I’ve selected a couple times now. 

Edited December 21, 2020 by ShoutingMan

[Luke 42078]

4 minutes ago, ShoutingMan said:

This Emby log file location isn’t on my nvidia shield:

 

/Android/data/com.mb.android/files/logs

 

Hi, please follow the procedure that Ebr requested. Thanks.

[ShoutingMan 101]

5 minutes ago, Luke said:

Hi, please follow the procedure that Ebr requested. Thanks.

I’ve done the process as requested, right here in this thread. 
 

I’ve posted the problem.

I’ve shared Emby Server logs

i was told those logs aren’t the right ones, and I need Emby app logs.
 

But no one can explain how to get Emby app logs from the Shield. (I’ve sent logs multiple times from the nvidia shield Emby app settings, as noted. I’ve checked for the hidden local logs with a special file explorer app as requested, but there are no logs.)

 

I’m super confused  I’m being asked to provide log files that Emby doesn’t seem to have. What I can say is that Android Emby doesn’t play files that every other device I have can.

 

 

Edited December 21, 2020 by ShoutingMan

[ShoutingMan 101]

I have the latest Server update 4.5.4 so I tried again. Here's what's happening:

 

Emby Shield and Sony TV (both Android apps)

Press play

Emby screen goes black with "waiting" blue circle spinning on top

If I skip forward it will start playing. I can then skip back to the beginning, hit-play again within the active the video controls, and it will play normally from there. 

This is a for ripped discs from the "Community" TV series, Season 2 and 3. Season 1 plays fine (24 episodes).

This does not happen on macOS Safari, Win10 Edge, iOS, iPadOS, AppleTV, or webOS (LG TV). The play normally, so it's not a ripped-disc or corrupt file problem.

 

 

The attached log is the only Emby Server log created during the period that I just explored and recreated this behavior. I tried to play video that stalls and requires the jump-forward / back / play to work. Then I played a video that works normally. Then I repeated the not-right behavior. There are no other log files for transcoding, etc.

 

embyserver.txt

[ShoutingMan 101]

• Exactly what you were doing and what happened.  Include the name of whatever you played if it is a playback problem

  • I played "Community" S02E07 (ripped DVD, full bit rate, MKV) that stalls and requires the jump-forward / back / play to work.

  • Then I played "Community" S01E01 (ripped DVD, full bit rate, MKV) a video that works normally.

  • nVidia Shield, Emby App from google store

• The time you sent the log (in Eastern Time please - UTC -5)
  • 2:43 pm EST
• The name of the Emby user on the local server that was logged in at the time
  • "HTPC"

 

Edited December 21, 2020 by ShoutingMan

[ebr 16183]

Have you tried simply remuxing one of the ones that doesn't work as expected?  This sounds a lot like a header issue and some players are more sensitive to that than others.

Your log doesn't show anything obvious.

[ShoutingMan 101]

On 12/21/2020 at 2:52 PM, ebr said:

Have you tried simply remuxing one of the ones that doesn't work as expected?  This sounds a lot like a header issue and some players are more sensitive to that than others.

Your log doesn't show anything obvious.

I don’t think I’ve tried that yet. (I started doing that, but when I found it was specific to Android, I didn’t think it would be caused by the video files.) 

[Luke 42078]

It's probably worth a shot.