Some of my extras don't have BIF files

[crusher11 1101]

If you mean the post saying BIF files for extras were removed with those for trailers, no. It seems I was under a misapprehension when I cited BIF files, I'm trying to get the thumbnails to display for all movies' extras the way they do for Spartacus. Instead of the blank square with the title in it like I have for Crime and Punishment. 

[Carlo 4560]

Do you have Screen Grabber enabled for that library?

[roaku 842]

I have extras that miss their thumbnails at times. Manually running the 'Thumbnail image extraction' task as I come across a problem extra solves it for me.

I sometimes have to rerun it multiple times before it catches all of the extras under a given movie.

Edited December 1, 2020 by roaku

[pwhodges 2012]

Can you find an image when you select "Edit Images" for the extra?  If not, you could make one and use that.

Paul

Edited December 1, 2020 by pwhodges

[crusher11 1101]

36 minutes ago, cayars said:

Do you have Screen Grabber enabled for that library?

Yes. And the fact that it works for some extras indicates it's not something like that. 

30 minutes ago, roaku said:

I have extras that miss their thumbnails at times. Manually running the 'Thumbnail image extraction' task as I come across a problem extra solves it for me.

I sometimes have to rerun it multiple times before it catches all of the extras under a given movie.

That process runs automatically every day. It hasn't fixed anything yet. 

29 minutes ago, pwhodges said:

Can you find an image when you select "Edit Images" for the extra?  If not, you could make one and use that.

Paul

For thousands of extras? When there's an automated process that should work? 

[roaku 842]

14 minutes ago, crusher11 said:

That process runs automatically every day. It hasn't fixed anything yet.

You can rule it out preemptively if you want, but I will repeat one more time for anyone that might be interested that when I have a problem with missing thumbnails on an extra, manually running the 'Thumbnail image extraction' task fixes it for me, but not all of them all at once. It picks up more each time it's rerun.

And yes, I verified that it still works for me right before posting that it works for me.

Edited December 1, 2020 by roaku

[crusher11 1101]

It only runs for a few seconds, so I doubt it's doing anything. 

[roaku 842]

8 minutes ago, crusher11 said:

It only runs for a few seconds, so I doubt it's doing anything. 

lol

[crusher11 1101]

What? 

[roaku 842]

lol, when fully extrapolated means:

The task is doing something (generating thumbnails), but it's not doing it 100% correctly (it doesn't generate every needed thumbnail in a single run). Running it repeatedly works around this by whittling down the number of Items without thumbnails more quickly than if it the task was only run once a day.

Hopefully, someone with access to the source code can determine the conditions that lead to this partial completion of the workload and correct it in a timely manner.

[crusher11 1101]

If it's only running for six seconds at a time, I doubt it's creating thumbnails for anything.

 

[Happy2Play 9780]

But that task has absolutely nothing to do with the placeholder display thumbnail. But I don't see a requested debug log though.  But without more log info it is hard to says as I already post the log shows them being created.

[roaku 842]

  

5 minutes ago, Happy2Play said:

But that task has absolutely nothing to do with the placeholder display thumbnail. But I don't see a requested debug log though.  But without more log info it is hard to says as I already post the log shows them being created.

Here's the behavior I can recreate at will.

I find an extra with no thumbnail.

I run the thumbnail task.

I refresh the page. The extra has a thumbnail.

If there's more than one missing thumbnail on that page, I usually have to run the task again to get the additional thumbnails, but they show up.

It's weird to hear that this is all coincidence when it also appears to *work*.

 

And again, we're talking about thumbnail 'cover' images at this point, not BIFs, we all agree on that?

 

Edited December 1, 2020 by roaku

[Happy2Play 9780]

8 minutes ago, roaku said:

  

Here's the behavior I can recreate at will.

I find an extra with no thumbnail.

I run the thumbnail task.

I refresh the page. The extra has a thumbnail.

If there's more than one missing thumbnail on that page, I usually have to run the task again to get the additional thumbnails, but they show up.

It's weird to hear that this is all coincidence when it also appears to *work*.

 

And again, we're talking about thumbnail 'cover' images at this point, not BIFs, we all agree on that?

 

Well that should have absolutely nothing to do with these thumbs as I have it disabled on my test system.  crusher11's previous log shows they are being created.  So it is a matter of getting more info possibly from a debug log to see why they are not making it to there proper destination.

[roaku 842]

30 minutes ago, Happy2Play said:

Well that should have absolutely nothing to do with these thumbs as I have it disabled on my test system.  crusher11's previous log shows they are being created.  So it is a matter of getting more info possibly from a debug log to see why they are not making it to there proper destination.

Well, attached is my ritual that's both entirely superstition based placebo and also very effective at solving my thumbnail problem.

I forgot that I have to click 'refresh metadata' on the extras Item before running the thumbnail task for this to work.

I refreshed the page between 'refresh metadata' and running the thumbnail task to show that 'refresh metadata' on its own doesn't make the thumbnail appear.

[Happy2Play 9780]

5 minutes ago, roaku said:

Well, attached is my ritual that's both entirely superstition based placebo and also very effective at solving my thumbnail problem.

I forgot that I have to click 'refresh metadata' on the extras Item before running the thumbnail task for this to work.

I refreshed the page between 'refresh metadata' and running the thumbnail task to show that 'refresh metadata' on its own doesn't make the thumbnail appear.

I would think coincidence but a server log would tell you what is going on.  As I do not see this issue on my Windows platform with media on same system.

[roaku 842]

I did some further experimentation.

Clicking 'refresh metadata' on its own seems to be enough to generate/make available the thumbnails for an extras entry that's missing a thumbnail in my library. It can just take awhile for them to show up afterward.

Running a task was either a nice distraction for me while that time ran out ('download subtitles' also "worked" in that sense) or some sort of cleanup happens as part of tasks running that coincidentally speeds up the thumbnails being available to the UI.

But those extras will sit without thumbnails indefinitely until I manually intervene, so...it would be nice not to have to manually intervene.

And I'm running the Emby server on a Synology NAS. I didn't know if this thread was more 'Windows' or more 'General'.

 

Edited December 1, 2020 by roaku

[Happy2Play 9780]

2 minutes ago, roaku said:

I did some further experimentation.

Clicking 'refresh metadata' on its own seems to be enough to generate the thumbnails for an extras entry that's missing a thumbnail in my library. It can just take awhile for them to show up afterward.

Running a task was either a nice distraction for me while that time ran out ('download subtitles' also "worked" in that sense) or some sort of cleanup happens as part of tasks running that coincidentally speeds up the thumbnails being available to the UI.

But those extras will sit without thumbnails indefinitely until I manually intervene, so...it would be nice not to have to manually intervene.

Yes those were my thought also.

As for them not showing up, I would assume you are seeing the same issue as crusher11 of them being created in temp folder but not making it to there final destination.  Then processing them multiple times they eventually work.

[crusher11 1101]

None of which provides a solution for the thousands of extras I already have that don't have thumbnails. 

Refreshing metadata on each of them individually would take months. 

[Happy2Play 9780]

Obviously something on said system is not working properly.  But it is sometimes impossible say why it works for me and not you.

Please provide a DEBUG log with an example.

[roaku 842]

17 minutes ago, crusher11 said:

None of which provides a solution for the thousands of extras I already have that don't have thumbnails. 

Refreshing metadata on each of them individually would take months. 

As I've said, this isn't a solution to the problem, it's a workaround for an unidentified problem the support team is trying to understand.

I'm sorry that me saying I have the same problem, explaining how I manually workaround it to provide the support team more context, and saying I would like for the problem to be fixed bothers you.

Edited December 1, 2020 by roaku

[crusher11 1101]

5 minutes ago, Happy2Play said:

Obviously something on said system is not working properly.  But it is sometimes impossible say why it works for me and not you.

Please provide a DEBUG log with an example.

Of the dozen or so movies I added the other day, only one failed to create extras thumbnails. So resolving the issue with existing extras is a much higher priority than solving the issue with adding new ones. Perhaps they simply got lost when I moved the server. Either way I need a fix for them. 

I'd have to reproduce the error to provide a debug log. 

[Happy2Play 9780]

And the only way to fix existing issues is a complete Refresh of said item or Library.  Or removing media and re-adding.

[crusher11 1101]

But I don't want to lose the metadata I already have...

 

[Happy2Play 9780]

From a existing issue I do not see a way around this issue.  Maybe a Refresh search for Missing.