Playing a movie is crashing the app in Windows 10

[grudi 5]

Hi

I try to play a movie on Emby Theather in Windows. On all other clients (iOS, Android) I can play the movie without any issue, but not Windows. 

Attached the log files.

Would appreciate any help to resolve this issue. 

VLC media player can play this movie without any issue on my PC. 

Thx

embyserver.txt ffmpeg-remux-35a6b3b7-c5fc-4dfb-bd21-0a5b03777b3f_1.txt

Edited November 21, 2020 by grudi

[sooty234 266]

All movies or just one? And post a screenshot of your audio and video settings from Theater.

[Happy2Play 9780]

First question would be does you Windows 10 system support HEVC as the Store app is dependent on the platform.

App: Emby for Windows 1.1.326.0

>>>>>>  User policy for fam.rudi
        EnablePlaybackRemuxing: True
        EnableVideoPlaybackTranscoding: False
        EnableAudioPlaybackTranscoding: True

 

[Luke 42078]

[grudi 5]

15 hours ago, Happy2Play said:

First question would be does you Windows 10 system support HEVC as the Store app is dependent on the platform.

App: Emby for Windows 1.1.326.0

>>>>>>  User policy for fam.rudi
        EnablePlaybackRemuxing: True
        EnableVideoPlaybackTranscoding: False
        EnableAudioPlaybackTranscoding: True

 

 

Yep. HEVC is installed

[grudi 5]

16 hours ago, Luke said:

Hi, 

Thanks. Indeed, I disabled "Allow video playback that requires transcoding" because emby want's always to transcode movies due to the high bitrate. Effectivly my network can handle high bitrate videos without any problem. But that was the only solution to force emby to not encoded the video. 

What is strange though is that VLC can play the same movie without any problem. But emby can't. Is this normal?

 

Thx, Giuseppe

Edited November 22, 2020 by grudi

[sooty234 266]

3 hours ago, grudi said:

What is strange though is that VLC can play the same movie without any problem. But emby can't. Is this normal?

Use the desktop app, and you shouldn't have an issue.

https://emby.media/emby-theater.html

[grudi 5]

11 hours ago, sooty234 said:

Use the desktop app, and you shouldn't have an issue.

https://emby.media/emby-theater.html

That is what I'm using. I'm getting the error with this app. 

[sooty234 266]

42 minutes ago, grudi said:

That is what I'm using. I'm getting the error with this app. 

According to the log, you're using the store app, not what I linked to. What I linked to is an entirely different app.

[grudi 5]

50 minutes ago, sooty234 said:

According to the log, you're using the store app, not what I linked to. What I linked to is an entirely different app.

Ok. Will try this out. 

[grudi 5]

2 hours ago, sooty234 said:

According to the log, you're using the store app, not what I linked to. What I linked to is an entirely different app.

That worked. Strange that the store app doesn't work.