Invalid Username or password trying to authenticate on nvidia shield

[wilcoson 1]

I've googled etc but haven't found a successful solution yet. I'm able to access my server via ios and web but the same username/pw combo repeatedly fail. Used PIN and manual methods to same result. I've attached logs. I'm assume there's some kind of token issue involved but I'm lost at this point. I did have to point port 8096 to 8097 but it's properly fwded in my router and as mentioned, I can access everything ok on other devices. Any ideas? Thanks, Mike

 

 

embyserver.txt

[ebr 16184]

Hi. What is the name of your Shield device?  Does it have any non-English characters in it?

[wilcoson 1]

The name is SHIELD. I never changed it.

[ebr 16184]

Can you please try to log in on the app and then use the button on the login screen to send a log (after getting the invalid pw message)?

Thanks.

[wilcoson 1]

Done, thanks

[ebr 16184]

Okay, can I please see the server log from that exact same time?

Thanks.

[wilcoson 1]

Added server logs from time of login attempt

embyserver(1).txt

[ebr 16184]

Thanks.  Looks like an actual invalid user name and password.  Exactly what credentials are you entering and how?  Local user name and password?  Do either contain any "odd" characters?

[wilcoson 1]

I'm using very basic credentials, nothing exotic. I think I've entered them a 100 times by now so I sincerely doubt I'm entering them wrong. That said, I'm not going to post them here.

[ebr 16184]

No, don't want you to post them here.  Exactly where did you define these?  In the local server user setup or Emby Connect?  If you select the option to not require a password on the local network, what happens?

[wilcoson 1]

via server setup, but it aligns with connect too. I'm able to access media if I set pw to not required.

[ebr 16184]

17 minutes ago, wilcoson said:

I'm able to access media if I set pw to not required.

Okay, so that means it has to be the password and not the user.  If you change your password - only in the server user configuration - so the local Emby user.  Does it still not work with the new password?

[Carlo 4561]

Hi, You could also use PIN codes which are easy to enter on the local network.

https://support.emby.media/support/solutions/articles/44001160269-passwords