Another direct play stuttering problem

[Dwarf 7]

Hi guys,

First i want to thank you for all the hard work the Emby team put into this. I use emby with my friends and its fantastic. Unfortunately my 4 friends have an issue with direct play stuttering. Situation is as follows.

Dedicated Emby/Plex server W10 version 2004

I7-8700K / 16GB RAM / SSD / 24 TB HDD's / Fiber Optic 200/200 / Latest Emby Server for Windows

Clients use Android TV (2019 Shields or Sony TV's) with latest Emby version

Their apps are set for maximum mbps and server side i dont restrict mbps. If they playback a movie it says direct play on the server and also on their end but it stutters. Movies are in 1080p with max of 20mbps which their internet connections can handle easily. We have tried simultanious but also just one at a time.

Strange thing is if they play a movie on their phones (wifi or 4G) it works just fine and in the 'Stats for Nerds' it shows Direct Play.

Is it safe to attach server log as it has my ip etc?

Update 1; A friend has just tested it on an LG from 2018 and the movies Direct Play without stuttering. He also has fiber optic and uses the latest LG app.

Update 2; It seems that this topic has 'found' the cause or are there other options? 

 

 

Edited October 17, 2020 by Dwarf

[CBers 7451]

Please follow this link on How to Report a Problem. 

[Dwarf 7]

18 minutes ago, CBers said:

Please follow this link on How to Report a Problem. 

Isnt this post sufficient? My only question is if its safe to attach server log because of all the ip addresses which are stored in it and available for anyone to see... 

Edited October 17, 2020 by Dwarf

[CBers 7451]

14 minutes ago, Dwarf said:

Isnt this post sufficient? My only question is if its safe to attach server log because of all the ip addresses which are stored in it and available for anyone to see... 

You can either PM the server log to @Luke or @ebr to review, or sanitise the log (remove IP address etc.) and post here.

The in-app logs would probably be better for @ebr to review. 

[Luke 42079]

Both would be great. Thanks.

[Dwarf 7]

17 hours ago, Luke said:

Both would be great. Thanks.

Send both of them. Thanks for looking into it. Looking forward to your findings.

[ebr 16184]

3 hours ago, Dwarf said:

Send both of them. Thanks for looking into it. Looking forward to your findings.

Did you send a log from the app?  If so, can you please provide the other information requested in those instructions?

Thanks.

[Dwarf 7]

1 hour ago, ebr said:

Did you send a log from the app?  If so, can you please provide the other information requested in those instructions?

Thanks.

Yes i send the info to Luke except the time and that would be 5 hours ago. Im having difficulties with the time difference calculation. Sorry for that. Also the client send his log via the Shield TV.

Edited October 18, 2020 by Dwarf

[ebr 16184]

Your app long is nearly empty.  Did you send it right after playing something with this problem?

[Dwarf 7]

1 hour ago, ebr said:

Your app long is nearly empty.  Did you send it right after playing something with this problem?

Yes. We tested 2 movies and then send it immediatly.

[Luke 42079]

Would you mind doing it again? thanks.

[Dwarf 7]

2 hours ago, Luke said:

Would you mind doing it again? thanks.

I just send the server log and my friend has also send his debug from Shield TV.

At the same time there was also another friend (username Ronald) who is playing on his LG using the latest LG Emby App and he is able to direct play without any issues.

Edited October 18, 2020 by Dwarf

[Luke 42079]

Can you try this on your Shield and see how it compares?