Emby don't like a film

[LeidenSpain 33]

Hi,

I have a movie that stops working when I identify it:

https://www.imdb.com/title/tt0094641/?ref_=nv_sr_srsg_0

 

If I rename it and put it for example 002, it recognizes it as Lethal Weapon 2, and I can see it, see the information, etc ... without problems.

 

But, even leaving the filename 002, if I identify it correctly, it stops working.

[ebr 16184]

Hi.  What does "it stops working" mean? What, exactly is happening?

Thanks.

[LeidenSpain 33]

A fantastic black windows

 

 

But, same film and same file with another name (and another identification):

[ebr 16184]

Hi.  Please show us the exact file structures and naming that are causing the two scenarios.  Also, what type of library?

[LeidenSpain 33]

It's a GDrive unit:

 

001 remains with the "auto ID"

002 use manually the ID from IMDB

[ebr 16184]

Hi.  If you look at our naming conventions for multi-version items, you will see that you have not followed them properly here.  Your two versions need to start with the folder name.

[LeidenSpain 33]

25 minutes ago, ebr said:

Hi.  If you look at our naming conventions for multi-version items, you will see that you have not followed them properly here.  Your two versions need to start with the folder name.

You see now the files later a lot of changes.

But the original file (only one) was name (year).mkv

[Luke 42078]

Hi, has that article answered your question?

[LeidenSpain 33]

1 hour ago, Luke said:

Hi, has that article answered your question?

No, the problem is not with the identification, it's when the film is identified as that movie

[ebr 16184]

Hi. If you don't name the items properly, the folder is going to be interpreted as a folder of different videos instead of a single movie.  I believe that is your issue here.

[Luke 42078]

What metadata providers are enabled for your movie library, and in what order?

[LeidenSpain 33]

2 hours ago, ebr said:

Hi. If you don't name the items properly, the folder is going to be interpreted as a folder of different videos instead of a single movie.  I believe that is your issue here.

Originally I only have one video, and it's NAME - (YEAR)

 

in the capture two come out, because I have tried with two different formats to test

[LeidenSpain 33]

2 hours ago, Luke said:

What metadata providers are enabled for your movie library, and in what order?

[ebr 16184]

2 minutes ago, LeidenSpai said:

Originally I only have one video, and it's NAME - (YEAR)

 

in the capture two come out, because I have tried with two different formats to test

Can you please show us what the folder and file names and structure are now.  With what you showed before, I would expect problems.

[LeidenSpain 33]

32 minutes ago, ebr said:

Can you please show us what the folder and file names and structure are now.  With what you showed before, I would expect problems.

Edited October 14, 2020 by LeidenSpai

[Luke 42078]

Did you try entering that title into moviedb search to see what it returns?

[LeidenSpain 33]

3 hours ago, Luke said:

Did you try entering that title into moviedb search to see what it returns?

yes, and return the correct ID from this film.

 

and......I have finally found out what is happening (although not why it is happening)

I have been doing the tests with the laptop from work (much more powerful and comfortable) and it gave me this problem.
But yesterday I used my personal laptop, and the problem does not appear.

I have also tried to view the movie data directly from the server, and it does not give me the problem either.

So it must be something particular on the work computer, because the problem occurs in Chrome and Edge

 

I'm sorry I made you dizzy this way 

[ebr 16184]

Your work computer or network may be blocking some sites or specific types of traffic.  This is common in a business environment.

[LeidenSpain 33]

55 minutes ago, ebr said:

Your work computer or network may be blocking some sites or specific types of traffic.  This is common in a business environment.

It does not like classic spanish films 

[Luke 42078]

What was being blocked exactly?

[LeidenSpain 33]

2 hours ago, Luke said:

What was being blocked exactly?

I don´t know, only that this movie is the only one with problems

[Happy2Play 9780]

12 hours ago, LeidenSpai said:

yes, and return the correct ID from this film.

 

and......I have finally found out what is happening (although not why it is happening)

I have been doing the tests with the laptop from work (much more powerful and comfortable) and it gave me this problem.
But yesterday I used my personal laptop, and the problem does not appear.

I have also tried to view the movie data directly from the server, and it does not give me the problem either.

So it must be something particular on the work computer, because the problem occurs in Chrome and Edge

 

I'm sorry I made you dizzy this way 

Is there any errors in the browser debug console (F12)?  But your work system may be blocking things as ebr mentioned above.

[LeidenSpain 33]

16 minutes ago, Happy2Play said:

Is there any errors in the browser debug console (F12)?  But your work system may be blocking things as ebr mentioned above.

if I remember tomorrow I'll see if it give me something on the console

[Luke 42078]

That would be great, thanks.

[LeidenSpain 33]

3 hours ago, Luke said:

That would be great, thanks.

This is the problematic film:

You can see a lot of errors, but......

 

Another film without problems: