No subtitles on android app

[silvending 4]

Hi, considering the two latest beta releases, i tried them on 2 (two) android tablets, and both doesn't display subtitles during media playing.

Server version: 4.5.2.0

App version: 3.1.43

Android version: 7.0

 

However, tried both versions with an android 10 device and works just fine.

Tried to remove subtitle transcoding, keep doing the same.

For last, if i run emby by web on any of those non-working devices, subtitles work just perfect.

 

Please check it out.

 

Thanks.

Edited October 14, 2020 by silvending
Missing data.

[Luke 42077]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks.

[Luke 42077]

@silvending ?

[Blob 7]

On 10/14/2020 at 1:52 AM, silvending said:

Hi, considering the two latest beta releases, i tried them on 2 (two) android tablets, and both doesn't display subtitles during media playing.

Server version: 4.5.2.0

App version: 3.1.43

Android version: 7.0

 

However, tried both versions with an android 10 device and works just fine.

Tried to remove subtitle transcoding, keep doing the same.

For last, if i run emby by web on any of those non-working devices, subtitles work just perfect.

 

Please check it out.

 

Thanks.

Hi,
I will be following this as well, since i also seem to have similar issue.

MKV files 1 sub embedded - does not play on android mobile app. Works with webapp.
MKV files 2 sub embedded - when choosing subtitle ID 2, subtitle ID 1 plays. Again both subtitels work in wepapp with correct ID.
Hope this information helps this specific case without my examples, since it could be two different problems. Otherwise I will open seperate thread.

Server version 4.5.2.0 Win64
Android App version 3.1.59
Android version 10

Thanks

 

[Luke 42077]

@Blob

Let's look at an example. Please attach the information requested in how to report a media playback issue:

 

Thanks.