CogyG 3 Posted December 15, 2020 Posted December 15, 2020 As you wish ffmpeg-remux-0cd9078d-0eb7-41ea-9434-a6e485f095de_1.txt embyserver.txt
SamES 1056 Posted December 15, 2020 Posted December 15, 2020 Can you try selecting the AC3 audio track from the details screen before you start playback, this should make sure it DirectPlays instead of DirectStreaming. Then please check whether it still selects the wrong subs.
CogyG 3 Posted December 15, 2020 Posted December 15, 2020 Very strange, i can't playblack with AC3, the client crash and reboot. If i select TRUEHD or DTS HD (with another movie) the movies just plays. But on stats for nerds, DirectStream info plays AC3 And is it possible to DirectPlay on wifi (this device is upstairs)? Thanks in advance
SamES 1056 Posted December 15, 2020 Posted December 15, 2020 It's unusual for the app to crash and reboot. Samsung TV's do not support Direct playback of TrueHD and since 2018 do not support DTS either. This is why these tracks are causing the audio track to be encoded. With 4K content DirectStreaming is problematic and you will likely get playback issues. I'm not sure why the client would be crashing. You could try to uninstall the client, power cycle the TV, then reinstall the latest version and check if it still crashes. I think it's important to test your file with the AC3 track to confirm if the subtitle selection issue is the same
CogyG 3 Posted December 17, 2020 Posted December 17, 2020 Dear SamEs, So it's due the Samsung TV. I do got the latest version. The client is just a little buggy in comparison with the Android client. I think i'll buy another Shield TV for the bedroom. I want to watch REMUX movies with PGS Thanks for your help
Luke 42077 Posted December 17, 2020 Posted December 17, 2020 You don't need to buy a new device. We are working on resolving this. Thanks for the feedback.
CogyG 3 Posted December 17, 2020 Posted December 17, 2020 13 minutes ago, Luke said: You don't need to buy a new device. We are working on resolving this. Thanks for the feedback. Hi Luke, you mean PGS subs for Samsung client?
Luke 42077 Posted December 17, 2020 Posted December 17, 2020 I mean app picking wrong subtitles. Samsung TV's do not support PGS so there's nothing we can do about that.
CogyG 3 Posted December 20, 2020 Posted December 20, 2020 On 12/16/2020 at 12:42 AM, SamES said: It's unusual for the app to crash and reboot. Samsung TV's do not support Direct playback of TrueHD and since 2018 do not support DTS either. This is why these tracks are causing the audio track to be encoded. With 4K content DirectStreaming is problematic and you will likely get playback issues. I'm not sure why the client would be crashing. You could try to uninstall the client, power cycle the TV, then reinstall the latest version and check if it still crashes. I think it's important to test your file with the AC3 track to confirm if the subtitle selection issue is the same Somewho i can now DirectPlay movies with AC3 audio track selected. I doesn''t crash anymore. Thank
SamES 1056 Posted December 21, 2020 Posted December 21, 2020 16 hours ago, CogyG said: Somewho i can now DirectPlay movies with AC3 audio track selected. I doesn''t crash anymore. Thank That's great. So when you play the AC3 track, is the subtitle track selection now working correctly?
CogyG 3 Posted December 22, 2020 Posted December 22, 2020 On 12/21/2020 at 10:23 AM, SamES said: That's great. So when you play the AC3 track, is the subtitle track selection now working correctly? Yes sir, Everything working perfectly Thank you
SamES 1056 Posted December 22, 2020 Posted December 22, 2020 6 hours ago, CogyG said: Yes sir, Everything working perfectly Thank you Great, thanks for confirming. That means there is an issue with subtitle ordering when DirectStreaming. I'll work on that!
cbh 0 Posted January 1, 2021 Posted January 1, 2021 Hi, Anybody knows where I can download older release for newer samsung tv? Thanks /Claus
cbh 0 Posted January 1, 2021 Posted January 1, 2021 I got the same issue. Any eta for a fix? Thanks /Claus
cbh 0 Posted January 1, 2021 Posted January 1, 2021 19 minutes ago, cbh said: I got the same issue. Any eta for a fix? Thanks /Claus I have two sound tracks in the movie. If I choose "TRUEUD 7.1" audio then it shows the wrong subtitle language If I choose "AC3 5.1" audio then it is show the correct subtitle language. I use an external .srt subtitle file. /Claus
SamES 1056 Posted January 1, 2021 Posted January 1, 2021 Why? Is there an issue with the current release? If you let us know what the problem is we can fix it. Older releases generally won't work as Samsung time limits the beta and it won't install or run for a fixed period after it is created.
SamES 1056 Posted January 1, 2021 Posted January 1, 2021 We can fix the issue for the TrueHD case, it's on my list. However, as TrueHD is not supported and is being converted on the server to AC3 anyway, you will have better performance if you select the exisiting AC3 track as it will avoid transcoding the audio (and the subs issue!)
cbh 0 Posted January 1, 2021 Posted January 1, 2021 Ok. Is the direct streaming then video and not video and audio? Do you have en ETA on the fix? Thanks /Claus
cbh 0 Posted January 1, 2021 Posted January 1, 2021 I thought a subtitle issues could be solved with an older release. But I tried, but it have the same issue. I replied in another post regarding the subtitle issue. Thanks
FrostByte 5392 Posted January 1, 2021 Posted January 1, 2021 Direct Streaming is almost always when audio only is converted to something the Samsung TV supports and the video part is unconverted and sent as is. If you display Stats for Nerds within the Samsung app it should tell you what is being converted and why As SamES pointed out you will get best results by selecting an audio codec which the TV supports before clicking Play. Since TrueHD isn't listed in the chart below and AC3 is then just select the AC3 beforehand. Either way you will be getting AC3 in the end https://developer.samsung.com/smarttv/develop/specifications/media-specifications/2020-tv-video-specifications.html#20TV_PREMIUM(UHD)
Luke 42077 Posted January 2, 2021 Posted January 2, 2021 5 hours ago, cbh said: I got the same issue. Any eta for a fix? Thanks /Claus @cbh we're happy to help. Please see how to report a media playback issue. thanks !
Luke 42077 Posted January 15, 2021 Posted January 15, 2021 Can you please try the new 1.0.89 USB release and see if that helps? Thanks !
shocker 135 Posted March 12, 2021 Posted March 12, 2021 Same issue with some movies on v1.0.92 with TV model UE43RU7102KXXH (direct play, direct stream and hw transcoding). The issue was with the old 1.0.70 as well, seems to be something related with the tv model. Tested with UE55K6372 on 1.0.70 and it's working fine. Updated to 1.0.92 and still works. I'll send the logs and the video sample / subtitle on Sunday.
Luke 42077 Posted March 12, 2021 Posted March 12, 2021 2 hours ago, shocker said: Same issue with some movies on v1.0.92 with TV model UE43RU7102KXXH (direct play, direct stream and hw transcoding). The issue was with the old 1.0.70 as well, seems to be something related with the tv model. Tested with UE55K6372 on 1.0.70 and it's working fine. Updated to 1.0.92 and still works. I'll send the logs and the video sample / subtitle on Sunday. Great, thanks.
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