Opensubtitle alerts

[TugboatBill 16]

I've noticed a lot of alerts on opensubtitle fails, EG:

Subtitles failed to download from Open Subtitles for South Park - S1, Ep10 - Mr. Hankey the Christmas Poo

10/7/2020, 9:36:29 AM

ffmpeg subtitle extraction failed for file:"/var/packages/EmbyServer/target/var/cache/temp/834aed9b-974b-4f31-912d-a303139e0770.txt" to /var/packages/EmbyServer/tar...

 

The log shows:

 

2020-10-07 09:36:29.011 Info SubtitleEncoder: ProcessRun 'ffmpeg-subtitle_extract' Process exited with code 1
2020-10-07 09:36:29.012 Error SubtitleEncoder: ffmpeg subtitle extraction failed for file:"/var/packages/EmbyServer/target/var/cache/temp/834aed9b-974b-4f31-912d-a303139e0770.txt" to /var/packages/EmbyServer/target/var/cache/subtitles/f/fdc1bc22914def436dd600a873f5bf76_637376853888758127_0_0_0_False.srt
2020-10-07 09:36:29.012 Error SubtitleEncoder: ProcessRun 'ffmpeg-subtitle_extract' Output:
	
2020-10-07 09:36:29.012 Error SubtitleEncoder: ProcessRun 'ffmpeg-subtitle_extract' Error Output:
	ffmpeg version 4.3.0-emby_2020_02_24-20200402T204542UTC Copyright (c) 2000-2019 the FFmpeg developers and softworkz for Emby LLC
	  built with gcc 7.3.0 (GCC)
	Execution Date: 2020-10-07 16:36:28
	Input #0, tty, from 'file:/var/packages/EmbyServer/target/var/cache/temp/834aed9b-974b-4f31-912d-a303139e0770.txt':
	  Duration: 00:00:03.72, bitrate: 47 kb/s
	    Stream #0:0: Video: ansi, pal8, 640x400, 25 fps, 25 tbr, 25 tbn, 25 tbc
	Output #0, srt, to '/var/packages/EmbyServer/target/var/cache/subtitles/f/fdc1bc22914def436dd600a873f5bf76_637376853888758127_0_0_0_False.srt':
	Output file #0 does not contain any stream
	
2020-10-07 09:36:29.014 Error App: Error downloading subtitles
	*** Error Report ***
	Version: 4.4.3.0
	Command line: /var/packages/EmbyServer/target/server/EmbyServer.exe -package synology -programdata /var/packages/EmbyServer/target/var -ffmpeg /var/packages/EmbyServer/target/ffmpeg/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/ffmpeg/bin/ffprobe -ffdetect /var/packages/EmbyServer/target/ffmpeg/bin/ffdetect -restartexitcode 121
	Operating system: Unix 4.4.59.0
	64-Bit OS: True
	64-Bit Process: True
	User Interactive: False
	Mono: 6.8.0.105 (tarball Sat Mar 28 20:18:55 UTC 2020)
	Runtime: file:///volume1/@appstore/EmbyServer/3rdparty/mono/6.8.0.105/lib/mono/4.5/mscorlib.dll
	System.Environment.Version: 4.0.30319.42000
	Processor count: 4
	Program data path: /var/packages/EmbyServer/target/var
	Application directory: /volume1/@appstore/EmbyServer/releases/4.4.3.0
	System.Exception: System.Exception: ffmpeg subtitle extraction failed for file:"/var/packages/EmbyServer/target/var/cache/temp/834aed9b-974b-4f31-912d-a303139e0770.txt" to /var/packages/EmbyServer/target/var/cache/subtitles/f/fdc1bc22914def436dd600a873f5bf76_637376853888758127_0_0_0_False.srt
	  at Emby.Server.MediaEncoding.Subtitles.SubtitleEncoder.ExtractTextSubtitleInternal (System.String inputPath, System.String inputSubtitleCodec, System.Int32 subtitleStreamIndex, System.String outputCodec, System.String outputPath, System.Int64 startTimeTicks, System.Int64 endTimeTicks, System.Boolean preserveOriginalTimestamps, System.Threading.CancellationToken cancellationToken) [0x00370] in <f6a8f6abf2a540f5bbf5851ebc0bf5b2>:0 
	  at Emby.Server.MediaEncoding.Subtitles.SubtitleEncoder.ExtractTextSubtitle (System.ReadOnlyMemory`1[T] inputPath, System.String inputSubtitleCodec, MediaBrowser.Model.MediaInfo.MediaProtocol protocol, System.Int32 subtitleStreamIndex, System.String outputCodec, System.String outputPath, System.Int64 startTimeTicks, System.Int64 endTimeTicks, System.Boolean preserveOriginalTimestamps, System.Threading.CancellationToken cancellationToken) [0x00163] in <f6a8f6abf2a540f5bbf5851ebc0bf5b2>:0 
	  at Emby.Server.MediaEncoding.Subtitles.SubtitleEncoder.GetReadableFile (System.String mediaPath, MediaBrowser.Model.MediaInfo.MediaProtocol mediaSourceProtocol, System.Collections.Generic.IDictionary`2[TKey,TValue] requestHeaders, MediaBrowser.Model.Entities.MediaStream subtitleStream, System.ReadOnlyMemory`1[T] outputFormat, System.Int64 startTimeTicks, System.Int64 endTimeTicks, System.Boolean preserveOriginalTimestamps, System.Threading.CancellationToken cancellationToken) [0x0042d] in <f6a8f6abf2a540f5bbf5851ebc0bf5b2>:0 
	  at Emby.Server.MediaEncoding.Subtitles.SubtitleEncoder.GetSubtitles (System.String inputPath, MediaBrowser.Model.MediaInfo.MediaProtocol inputProtocol, System.Collections.Generic.IDictionary`2[TKey,TValue] requestHeaders, MediaBrowser.Model.Entities.MediaStream subtitleStream, System.ReadOnlyMemory`1[T] outputFormat, System.Int64 startTimeTicks, System.Int64 endTimeTicks, System.Boolean preserveOriginalTimestamps, System.Threading.CancellationToken cancellationToken) [0x00107] in <f6a8f6abf2a540f5bbf5851ebc0bf5b2>:0 
	  at MediaBrowser.Providers.Subtitles.SubtitleManager.GetConvertedStream (System.IO.Stream downloadedSubtitleStream, MediaBrowser.Controller.Subtitles.SubtitleResponse response, System.Threading.CancellationToken cancellationToken) [0x0021a] in <6ae0ccbd7ce14a2bb4884c56de031324>:0 
	  at MediaBrowser.Providers.Subtitles.SubtitleManager.DownloadSubtitles (MediaBrowser.Controller.Entities.Video video, System.String subtitleId, MediaBrowser.Model.Configuration.LibraryOptions libraryOptions, System.Threading.CancellationToken cancellationToken) [0x003b4] in <6ae0ccbd7ce14a2bb4884c56de031324>:0 
	  at MediaBrowser.Providers.MediaInfo.SubtitleDownloader.DownloadSubtitles (MediaBrowser.Controller.Entities.Video video, MediaBrowser.Model.Configuration.LibraryOptions libraryOptions, System.Collections.Generic.List`1[T] mediaStreams, System.Boolean skipIfEmbeddedSubtitlesPresent, System.Boolean skipIfAudioTrackMatches, System.Boolean isHashMatch, System.Nullable`1[T] isForcedSubtitle, MediaBrowser.Model.Globalization.CultureDto language, System.String[] disabledSubtitleFetchers, System.String[] subtitleFetcherOrder, MediaBrowser.Controller.Providers.VideoContentType mediaType, System.Threading.CancellationToken cancellationToken) [0x0030d] in <6ae0ccbd7ce14a2bb4884c56de031324>:0 
	Source: mscorlib
	TargetSite: Void Throw()
	
2020-10-07 09:36:29.299 Info HttpClient: HttpClientManager POST: https://api.opensubtitles.org/xml-rpc
2020-10-07 09:36:29.825 Info HttpClient: HttpClientManager POST: https://api.opensubtitles.org/xml-rpc

 

Entire log is attached. 

 

Question - Is this normal or is there something I should be doing to fix it?  We do use subtitles and sometimes a show doesn't have them which is inconvenient.

Emby Server v4.4.3.0 on Synology FS2018  My opensubtitles account is not a VIP account.

 

 

embyserver-63737662629.txt

[Luke 42085]

Hi, in most cases this is resolved with emby server 4.5. thanks.

[TugboatBill 16]

Any idea how long it'll be before 4.5 will appear on Synology?  I know it can be manually installed but I'd rather wait until it is available through the update channel.  

[Luke 42085]

It won't be using the custom repository. We are using the manual install method over that.

It will be in the official Synology listing but that will take a little time so I wouldn't wait for that.

[TugboatBill 16]

OK.  I'll look into doing a manual install when I have time.