New show season 1 not finding subtitles

[ItangoII 0]

I've checked and double checked settings, open subtitles is finding such for other shows, but not for Warrior Nun.  I checked on open subtitles, and season 1 is available.  I've also checked the settings for that particular show.  I can find nothing wrong.

I'm not sure where to check for log info on the connection attempt which is where I would usually go next.

 

Thanks

[rbjtech 5284]

Have you got 'Hash match' selected - if yes, then it may be that this is not a hash match, thus it is not selecting it for you.  Untick that option - but as a result the subs may not be in sync. 

[Luke 42078]

6 hours ago, rbjtech said:

Have you got 'Hash match' selected - if yes, then it may be that this is not a hash match, thus it is not selecting it for you.  Untick that option - but as a result the subs may not be in sync. 

Yes applying this filter is usually the reason why you may not get subtitles downloaded.

[ItangoII 0]

8 hours ago, rbjtech said:

Have you got 'Hash match' selected - if yes, then it may be that this is not a hash match, thus it is not selecting it for you.  Untick that option - but as a result the subs may not be in sync. 

It does not seem to matter, I've tried it both ways with either of them checked and any combination.  I also double checked the availability on Open Subtitles, and tried switching to another language (having verified that Italian was also there) and same result.

Edited October 7, 2020 by ItangoII

[rbjtech 5284]

www.opensubtitles.org seems very overloaded, I'm not getting much back via their website - so I think they may be having general issues at the moment.

https://www.opensubtitles.org/en/ssearch/sublanguageid-all/idmovie-945676

edit

yes - confirmed in the logs ..

2020-10-07 19:05:14.060 Error HttpClient: Connection to https://api.opensubtitles.org/xml-rpc timed out
2020-10-07 19:05:14.073 Error SubtitleManager: Error downloading subtitles from Open Subtitles

 

 

Edited October 7, 2020 by rbjtech

[ItangoII 0]

18 minutes ago, rbjtech said:

www.opensubtitles.org seems very overloaded, I'm not getting much back via their website - so I think they may be having general issues at the moment.

https://www.opensubtitles.org/en/ssearch/sublanguageid-all/idmovie-945676

 

 

Apparently.  Just totally crashed on me.

Edit:

Just got back in and tried another series "The Alienist" after confirming english subtitles were available.  Same result

Edited October 7, 2020 by ItangoII

[Luke 42078]

No problems here:

 

[ItangoII 0]

And mine for same show/episode

 

 

[Luke 42078]

Maybe you're having some sort of communication failure with opensubtitles. Please attach the emby server log. thanks.

[ItangoII 0]

1 minute ago, Luke said:

Maybe you're having some sort of communication failure with opensubtitles. Please attach the emby server log. thanks.

Thanks Luke.  As per message 1 that is usually where I would go next but not sure where Emby would have it's log files for connection info unless that info is contained (
along with everything else) in a single file.  I'll look again now.

[Luke 42078]

Just now, ItangoII said:

Thanks Luke.  As per message 1 that is usually where I would go next but not sure where Emby would have it's log files for connection info unless that info is contained (
along with everything else) in a single file.  I'll look again now.

 

[ItangoII 0]

 

Thank you, log file is attached.  I'm assuming you wanted the "server log" as there are many.

embyserver.txt

[ItangoII 0]

I copied a show over to my Win 10 box and it had no problem finding subtitles on a same show where my main server would not..  So, I would have to think its a FreeBSD issue. 

It will take someone with better ability than me to sort it out of the log file above.

Thanks for any help, I'm hard of hearing so the subtitles are important to me.

[Luke 42078]

Any reason you're sitting on an old beta build?

[ItangoII 0]

In roaming around these last couple hours I noticed in the dashboard an update was available and finished that a few minutes ago.  Version in Freenas/Emby now showing 4.5.2.0.  Emby does not auto update in Freenas so have to do it manually now and then when I notice.

[Luke 42078]

Ok yes that is true. Once you have 4.5.2 please let us know if you're still running into this. Thanks.

[ItangoII 0]

2 hours ago, Luke said:

Ok yes that is true. Once you have 4.5.2 please let us know if you're still running into this. Thanks.

Yes I am.  And thanks for the help!

I bumped into one of your posts to another person indicating that Emby would need write access to the medias directory in order to place the file.  Perusing that, I have confirmed the Emby does have write access.  However, I also realized Emby is not getting that far.  Meaning it would fetch a list from Opensubtitles first allowing to user to choose which one to download, and that is what's not happening.

I've gone over the few tutorials for setting up subtitles, and double checked them.  All seems to be in order.

[ItangoII 0]

If it will help I've attached the server log after clearing it and then doing a subtitle search with a show.

embyserver.txt

[Luke 42078]

Are you able to get subtitles for other shows?

[ItangoII 0]

9 minutes ago, Luke said:

Are you able to get subtitles for other shows?

All shows have the same result.  I just tried 6 random shows, and 12 random episodes and nothing.

Windows version works fine.

Edited October 10, 2020 by ItangoII

[Luke 42078]

Are you behind a VPN?

[ItangoII 0]

8 minutes ago, Luke said:

Are you behind a VPN?

I am, but so is the Windows machine.  The VPN is on the router, and the first places I go on an issue like this is the log file for the app, and firewalls, vpn, virus, malware filters and such.  I tested Emby with the vpn off a week ago (and just now)and same result.

I've double checked settings against the windows box and all is the same.

[Luke 42078]

Hmm. It could be an issue in the mono runtime them. I'm not sure at this point what's going on, but will try to chase it down.

[ItangoII 0]

Just now, Luke said:

Hmm. It could be an issue in the mono runtime them. I'm not sure at this point what's going on, but will try to chase it down.

I appreciate your help Luke.  I was tempted to ask you that before, as at least two (sonarr and radarr) have had issues with mono (can't count the hours I put into them).

unfortunately the package for mono has not been updated for some time.  A new jail gets 5.10.  5.20 was needed for the mentioned apps, and current release is somewhere up to 6.8.

Finding info on upgrading the jail your app was in to mono 5.2 was sketchy and prone to failure with people saying Scre%&^&$ it and going to 6.8.

To your knowledge would upgrading the jail to mono 6.8 do any harm to Emby?

Thanks

[Luke 42078]

1 minute ago, ItangoII said:

To your knowledge would upgrading the jail to mono 6.8 do any harm to Emby?

Generally speaking it should be OK as we use the latest version on some Synology and QNAP models, but of course, there could be FreeBSD-specific problems that we're not yet aware of.