Guide Will Not Load

[Avgbowler 0]

I am trying to use the Emby Guide Datembyserver (3).txta but the guide will not load. I have attached my logs.

[Luke 42077]

Hi, what do you mean by guide will not load? What exactly did you setup?

[Avgbowler 0]

When I open live TV, there is zero data in the guide. I see the channels, but nothing about the shows. 

Edited October 1, 2020 by Avgbowler

[mark-in-dallas 87]

What source are you trying to use the Emby Guide data with, and have you mapped the channels?

[Avgbowler 0]

[mark-in-dallas 87]

It looks like you may need to map the channels in Live TV -> TV Guide Providers

[Avgbowler 0]

I have. Its mapped go my FIOS provider 

[mark-in-dallas 87]

And does the Map Channels look something like this?

[Avgbowler 0]

Yes it does. Sorry, you were right. The top 7 were not correctly mapped. The new problem is now I am seeing double. 

 

[mark-in-dallas 87]

It's probably due to your source providing HD and SD sources.  You can prevent them from showing up in the Guide and Channels by creating Tags for the unwanted channels in the Metadata Manager

Edited October 1, 2020 by mark-in-dallas

[Carlo 4560]

On 10/1/2020 at 9:32 AM, Avgbowler said:

Yes it does. Sorry, you were right. The top 7 were not correctly mapped. The new problem is now I am seeing double. 

 

Hi, What tuner are you using?

[Avgbowler 0]

I am using a HD Homerun. 

Right now my only issue is that the channels are al doubled. One has guide info, the other does not. 

[Carlo 4560]

PERFECT, try this.

Open a browser and type http://my.hdhomerun.com/ and you'll get a screen similar to this

Click on your tuner and you'll get a screen similar to this

Click on the Channel Lineup and you'll get a screen similar to this:

The very first column above has stars or Xs.  Click on the icon and you'll see it empty, yellow star or red X.
Yellow=Favorite Station
Red X = Do not use
Blank = No decision made

So any station you don't want in Emby you mark with the Red X and Emby won't import it.  So if you go through your list you can Red X the SD channels that match HD channels eliminating them from Emby.

I typically YELLOW/FAVORITE stations I want Emby to load.  I Red X station I don't want available via any app.  I leave blank stations like QVC, HSN, duplicates (I get multiple Comet channels).

Now in Emby go to your Live TV setup and click on your HDHomeRun and you'll have a screen like this
Make sure the first option is enabled to only import your favorites.
Click Save

Emby will reload only favorites, will reload your guide data and then remove the non-favorite channels.

Let me know how you make out or if you have any questions.

Edited October 4, 2020 by cayars

[Carlo 4560]

This info was used to create a new Knowledge Base Article:

https://support.emby.media/support/solutions/articles/44002058105-how-to-remove-or-hide-channels-from-my-hdhomerun-tuner

Edited October 4, 2020 by cayars

[Avgbowler 0]

Ok guys, now that everything is correctly mapped, this is what I am seeing in the guide.....

I have uploaded what I am seeing and the logs. This is not about SD vs HD channels! This is about all of my channels in the guide showing up as double. For example, 2 NBC one with info, one without. Two CBS, one with info and one without. 

embyserver.txt

[Carlo 4560]

Hi, run another guide refresh and just wait until it's completely finished refreshing before looking.

Edited November 3, 2020 by cayars

[Avgbowler 0]

Ok, this seems to be the problem. It looks like old guide data is not being removed. If there a way to purge out old channels? What I did was go into the Homerun Tuner and set favorite channels, and removed most of the SD channels. These are the results. As you can see, the SD channels I removed still show up in the guide as blank. 

[ebr 16169]

2 hours ago, Avgbowler said:

and set favorite channels,

Did you tell Emby to only import the favorites?

A better way to do this is to probably completely hide the channel inside the hdhr setup instead of using favorites.

[Avgbowler 0]

This is in the metadata. Can someone please tell me what is going on and why my channels are doubling up? Here are the logs and what I see in the metadata

embyserver.txt

[Carlo 4560]

Try removing your tuners and doing a guide refresh.