Failure To Connect Remotely From a specific Computer?

[IamJosh 8]

I had Emby on a Windows 10 Home laptop and it worked fine including remotely, I did not need to change anything in the router settings. I uninstalled Emby form that laptop and installed it in another Windows 10 home laptop, and now I can only access locally when connected to the network, it cannot be accessed remotely. All the settings were the same, both computers were reset to factory settings before installing Emby, users were set-up in both, yet unable to connect remotely now on this second computer. I have seen other forums referring to opening the port, but again, I had this running fine without any changes to the router nor had I opened any routers in the previous laptop, so I don't see the need to do it in this laptop, but running on the same network and the same version of Windows. What am I missing?

[Luke 42078]

How there, how exactly are you trying to connect remotely? Does the server dashboard display your correct local and remote addresses?

[IamJosh 8]

Emby connect. Neither mine nor other users I added can connect to the sever remotely, and everything worked before when the server was on my previous laptop.

[IamJosh 8]

Oh and yes, dashboard has the correct local and remote address, same as the previous computer 

[Happy2Play 9780]

Possibly Firewall rules, what is the Network profile Private or Public? Windows key and type Network status

 

[IamJosh 8]

Both computers on the same Norton 360 and both with the exact same settings

[Luke 42078]

Did you change your router port forwarding to point to the new machine?

[Happy2Play 9780]

2 minutes ago, Josh-Emby said:

Both computers on the same Norton 360 and both with the exact same settings

But does the network show as Public or Private as that could be different.

[IamJosh 8]

No, left it exactly as it was when it was running in the first one

[IamJosh 8]

Both exactly the same on private

[Luke 42078]

Port forwarding forwards traffic on a router port to a local machine port, so my guess is, it's forwarding to your old machine.

[IamJosh 8]

There is no port forward setup

[Happy2Play 9780]

So you are saying you used the ip from the old laptop and put it on the new one?

Does the port show open on a site like https://www.canyouseeme.org/?

Are you able to use your WAN address and connect directly?

[Happy2Play 9780]

Also if you have not done any port forwarding then I will assume you have UPNP port mapping enabled.  Have you restarted your Router?

Edited September 28, 2020 by Happy2Play

[IamJosh 8]

No, I did not change any of the IP's. I had Emby on laptop A, running on Windows 10 Home, worked fine both locally and remotely, with no change on firewall setting, and no change/no port forwarding. I uninstalled Emby server from laptop A, and then installed Emby server on laptop, also running on a clean version, brand new-install of Windows 10 Home, it works locally, but not remotely. I did not change nor played with anything regarding to IP addresses. I tried the canyouseeme.org on laptop B and there was an error message. Now I re-installed Emby server back in latop A and I so see success when doing canyouseeme.org

[Happy2Play 9780]

So your router is maintain the upnp port mapping to the old system and not updating to the new system.  As it is sending traffic from port to specific IP, both laptops will have different IP.  

Edited September 28, 2020 by Happy2Play

[IamJosh 8]

I previously had a port forwarding but deleted it a while ago, prior to installing Emby server on the first laptop. So there was no port forward when I installed Emby server on the first laptop, and it worked fine both locally and remotely. I did not make any changes to port forwarding when I moved over Emby server to the second laptop, so still no port forwarding, but not working as stated. Then when I moved Emby sever back to the first laptop, again with no changes to port forwarding, it all works. I don't know what is going on with the second laptop

[IamJosh 8]

1 minute ago, Happy2Play said:

So your router is maintain the upnp port mapping to the old system and not updating to the new system.  As it is sending traffic from port to specific IP, both laptops will have different IP.  

See message I just replied to previous, I make no changes on port, and Emby works in one but not in the other laptop

[Happy2Play 9780]

3 minutes ago, Josh-Emby said:

See message I just replied to previous, I make no changes on port, and Emby works in one but not in the other laptop

Right but your router has to choose a ip to send port 8096 to.  If the new laptop used the same ip it would work.  You need to clear upnp mapping from your router or change your laptops ip to what the old one is using or manually port forward port to proper laptop ip.

[Luke 42078]

3 minutes ago, Josh-Emby said:

See message I just replied to previous, I make no changes on port, and Emby works in one but not in the other laptop

Hi, we're trying to help you. The old server installation automatically setup the port forwarding with your router. The new server installation may not have been able to do this, so that's why you should just go ahead and setup a port forwarding rule manually.

[IamJosh 8]

1 minute ago, Luke said:

Hi, we're trying to help you. The old server installation automatically setup the port forwarding with your router. The new server installation may not have been able to do this, so that's why you should just go ahead and setup a port forwarding rule manually.

I know, not being mad at anyone here, I’m really trying to figure this out too.

i installed Emby back in the first laptop, and there is no port forward that was created, see attached print screen (using Google WiFi)

[Luke 42078]

Usually when an application adds a rule via upnp, routers generally don't show those in the list. So what's happening here is, your old server is reserving use of that port forwarding rule. The new server doesn't remove it, and therefore is unable to replace the rule with a new one.

However if you were to manually add a port forwarding rule, then that would take precedence over the rules created by applications via upnp.

[IamJosh 8]

Ok thanks. But for now I changed it back to the older laptop to have something working. ill have to change the server back again to the new laptop to try this, which is a lot of work to redo everything every time I change the server over to a different laptop. I’ll see if I can try it tomorrow.

[IamJosh 8]

17 minutes ago, Luke said:

Usually when an application adds a rule via upnp, routers generally don't show those in the list. So what's happening here is, your old server is reserving use of that port forwarding rule. The new server doesn't remove it, and therefore is unable to replace the rule with a new one.

However if you were to manually add a port forwarding rule, then that would take precedence over the rules created by applications via upnp.

And do you know if I reset or reboot the Google WiFi, if that will make the old laptop’ rule of unseen port forwarding will be “deleted”, and allowing the new laptop to be working? If I uninstall Emby, reboot/reset Google WiFi, then install Emby server in the other laptop

Edited September 28, 2020 by Josh-Emby

[IamJosh 8]

Based on knowing that the Emby server creates an "unseen" rule via upnp, I did a reset to factory settings of my Google Wi-Fi router then re-started it, and it worked, without the need to do any port forwarding. Thank you both for your help! Good to know in the event I need to change computers.