Cannot manually install

[Kennyb3653 7]

I have logged out and logged on my NAS and this  is all  I get trying to Install the Updated Emby Server. 

[FrostByte 5392]

Try shutting down Emby server from the Dashboard (Not DSM), then go to Package Center and make sure it isn't running  then try again. 

[Luke 42077]

@kennyb3653 has this helped?

If not, would you mind downloading it again and trying again and seeing if it is able to install? Thanks !

[Kennyb3653 7]

I will and I'll try both NAS's and Let you know shortly.

[Kennyb3653 7]

Both NAS's still states operation failed.  I did do a fresh download of the file 10 mins ago.  

 

Edited September 27, 2020 by kennyb3653

[Luke 42077]

What models are they?

[Kennyb3653 7]

Synology DS218+

 

[Luke 42077]

Sorry, one more time. Can you please try downloading the spk from our website and trying to install again?

https://emby.media/download

Please let us know if this resolves the issue. Thanks !

[Kennyb3653 7]

Sorry to say this again but install is still failing on both NAS's

[Luke 42077]

Did you make sure to stop emby server before trying this?

[Kennyb3653 7]

Just now, Luke said:

Did you make sure to stop emby server before trying this?

Yes Sir I did from the Dashboard.  I also verified in the NAS that it was stopped.  My other NAS has never had an instance of Emby installed and it's also giving this error.  I have been trying both of them when you asked me to try again.  

[alucryd 315]

Just to be sure, do you have enough privileges to use manual install? Are you able to manually install packages others than ours?

[Kennyb3653 7]

I have had no issues installing other packages from other venders.  I have been logging in as admin on my NAS’s.  

[Kennyb3653 7]

I did a search of privileges' on my NAS and found this:  "Not all packages and services support By IP access privilege settings"

[Kennyb3653 7]

I have submitted a support ticket with Synology:  After more digging around it appears that, only packages from the Pacakage Center are the only ones that I can install.  Can't manually install any packages from any vendor.  I will advised on their findings.  My last resort before I do a reset on this NAS.

[Kennyb3653 7]

On 9/28/2020 at 10:58 AM, Luke said:

Did you make sure to stop emby server before trying this?

I got it to work.  Synology gave me some steps that did not work.  But after Trying all browser,  I thought of one I did not try.  Internet Explorer.  Synology will be working on a fix for why the other browsers will not work.  I'm thinking its something to do with the latest DSM update. So the step is 1. Shutdown Emby 2. Manual Install with Internet Explorer

[Luke 42077]

That's very strange. Thanks for the feedback !

[Kennyb3653 7]

Synology Updated and this absolutely did the trick using the chrome browser.  I successfully was able to install the update on my other NAS Drive after doing a Reset and cleanup.

From Synology

"If it works with one browser and does not work with others,  this would point to a browser-specific issue rather than a problem with the
NAS itself. could you please clear cache and cookies on your chrome browser.  Clearing them fixes certain problems, like loading or formatting issues on sites.
Please see visit this page to clear cookies an cache on chrome."

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

 

 

Edited September 30, 2020 by kennyb3653

[Luke 42077]

Thanks for the feedback.