External Connections No Longer Working

[spelled 1]

Good afternoon. 

Previous to the latest update (Stable: v4.5.0.50 (2020/09/21) I was able to connect to emby externally and stream with no issues. . Nothing has changed on my side besides the update. 

currently, I am unable to connect anything outside my network (I am able to connect briefly if I restart the emby server app, but that only lasts for about 2 mins and doesn't always work)

I have verified that port forwarding is correct, and DNS isn't an issue (tried my external ip address:8096).  Internal connections have no issues connecting directly to the server webpage.

I have noticed a few other posts in the windows forum with connection issues and I would like to get the previous version of the Emby installer just to verify it's the app. 

Can someone point me to the previous installer?

[Luke 42085]

Hi there, are you using a reverse proxy? What platform are you running emby server on?

[spelled 1]

Thanks for the quick reply.

No reverse proxy, all resources on same server running Win 10.

[spelled 1]

I do a reverse DNS....but I have already tested and that was not the issue.  I have even removed the dns lookup service through my provider (noip.com) and it still remains an issue.  Anyone know where I can find the installer to downgrade my version of emby?

[spelled 1]

update, removed all reverse DNS software and issue still remains when accessing emby externally (direct ip).  If I restart the emby service, the server is reachable for about 2-3 mins and then drops.  I have uninstalled/reinstalled emby, re-configured the port forwarding, rebooted server, rebooted router all with same results. 

[Dizzy49 99]

I had similar issues a couple weeks ago.  It ended up being my ISP's modem/router setup and routing.

[Luke 42085]

Hi, what do you mean by "drops" ?

[spelled 1]

21 hours ago, Luke said:

Hi, what do you mean by "drops" ?

I am able to start a show/movie...it plays for about 2-3 mins.  Then freezes.  When I hit the back button (or try to reload the main (top)  menu), the server can no longer be found.  To eliminate any routing issues, I have even moved the host to the DMZ and experience the same issue. 

[spelled 1]

22 hours ago, Dizzy49 said:

I had similar issues a couple weeks ago.  It ended up being my ISP's modem/router setup and routing.

I was thinking the same thing...till I moved it to the DMZ and experienced the same issue.  Who is your ISP?  Verizon FIOS here.

[Luke 42085]

4 minutes ago, spelled said:

I am able to start a show/movie...it plays for about 2-3 mins.  Then freezes.  When I hit the back button (or try to reload the main (top)  menu), the server can no longer be found.  To eliminate any routing issues, I have even moved the host to the DMZ and experience the same issue. 

Is the server still running? Does this happen from inside your local network?

[spelled 1]

5 minutes ago, Luke said:

Is the server still running? Does this happen from inside your local network?

Server is still running.  Anything on the lan works with no issues, issues only exist on the WAN.

[spelled 1]

Figured it couldn't hurt so instead of doing a soft reboot, I did a hard reset on my router. Re-applied port forwarding, and voila.  10 mins into a movie and no issues so far.  It makes absolute no sense, and I guess happening the same time Emby was updated was a fluke.  Go Figure.  Thank you all for the troubleshooting. 

[Luke 42085]

Thanks for the feedback.