"Unlock is not purchased"

[GrimReaper 4739]

8 minutes ago, Martclay3 said:

Someone else's, I do not have a server 

In that case, Premiere subscription carries no benefit for you, as that is a server feature, nothing to be gained from client's side. 

Send an email to 

Quote

billingsupport@emby.media

in order to potentially obtain a refund. 

And maybe read bold red letters before subscribing to some service next time. 

Edited November 4, 2025 by GrimReaper
Screenshot

[Martclay3 0]

I don't care about any of that, all I care about is getting the app unlocked so I can watch stuff. You sent a link saying that you no longer have to unlock the app, then why is it not letting me watch anything saying "unlock not purchased"??

[GrimReaper 4739]

10 minutes ago, Martclay3 said:

all I care about is getting the app unlocked so I can watch stuff.

You can't any more (unless installing your own server and populating it with media or using an app/platform/device/account you've unlocked it at/with previously). 

11 minutes ago, Martclay3 said:

You sent a link saying that you no longer have to unlock the app, then why is it not letting me watch anything saying "unlock not purchased"??

Because the server you're connecting to either is not a Premiere server and has exceeed 5 free TV devices - or it is and has exceeded total devices limit.