lifetime key keeps deactivating on server.

[heypaleblue 2]

Hey all,

Server Version: 4.4.3.0
Platform: Windows 10 Pro
 

December 2019 I purchased an emby preimer license and got myself all setup. Today, I just completed moving my server to a new domain and installing a new cert. My premier key is still in the server, but doesn't seem to make my server a premier-entitled server so I've lost access to all premier features. if I remove my license and re-add it, it temporarily activates but as soon as I move to a new page, it's deactivated again.

 

Anyone else experiencing this? is it possible to get a new key generated if I send my receipt in?

Edited September 7, 2020 by heypaleblue

[Carlo 4561]

Hi,

This is something I've never heard of before.  Have you tried clearing your web browser cache or using a different browser just to make sure it's not a browser issue which is likely.

[Happy2Play 9783]

May need to see a server log also.

[ebr 16191]

More than likely, something is blocking validation of the key.  Please try the below and provide the server log from when you completed those steps if they do not resolve the issue.

 

My Emby Key Says it is Invalid or Missing 

[Carlo 4561]

@heypaleblue have a look at what ebr linked to above and let us know if this helped you.