Actors only showing up as "Actor"

[DavidAus 3]

Hi,

New movies as they get scanned the actors names are displayed but their movie character is just listed as "Actor". Also the list of actors is not full, ie only a handful are being shown.

This seemed to coincide with purchasing the emby premier but that could just be a coincidence. 

I have tried refreshing the metadata at the movie and library. I have deleted the .NFO from the movie folder (Mortal (2020) - [REMUX-1080P][DTS-HD MA 5.1][H264]-ZTORRENTER.nfo). I have even used Tiny MCC to generate a new NFO (Mortal (2020) - [REMUX-1080P][DTS-HD MA 5.1][H264]-ZTORRENTER.nfo ) which does provide the correct actor info but even again after refreshing the meta the actors still do not show up.

Older movie showing correctly:

 

Any help appreciated. Thanks

[arrbee99 1815]

Maybe this -

...the order of your metadata fetchers.

[Happy2Play 9780]

Should be fetcher order.

  

On 7/30/2020 at 1:03 PM, Luke said:

The difference is we weren't fetching the cast before from Omdb. Now that we've resolved that, if Omdb is your highest priority fetcher then that would cause this.

 

On 7/30/2020 at 1:09 PM, Luke said:

We don't mix them because it would be by name and then you could have duplicate actors in some cases where there are discrepancies between the different sources.

 

[DavidAus 3]

Thanks heaps guys,

 

Omdb was set as top preference. I have moved it down and unchecked it now and am getting mixed results. The movie Mortal is now perfect but all the other latest movies are still showing Actor, even after deleting the NFO and doing a movie and library meta replace. Also just did the Tiny MCC which generated a correct NFO and it still showing Actor. Any ideas to force a meta update?

[Luke 42078]

Hi, try the refresh metadata feature.

[DavidAus 3]

Hi,

I have tried that at the movie level:

And at the Library level in the settings. I have also run the refresh people scheduled task. Is there anything else i can try?

Heres the Movie library settings

 

[Luke 42078]

And then what did you do?

[DavidAus 3]

Are you referring to the first image?

- I choose the default "Replace all metadata" 

- I also tried the other option of "Search for missing metadata"

Same for the movie library from the dashboard.

I have also rebooted the server.

The problem is for pretty much all movies in the latest movie list and some that i randomly click on in the collection. 

[Luke 42078]

@Happy2Play are you able to reproduce?

[seanbuff 1316]

If this is another case of existing metadata not being overwritten, @DavidAus try do an 'Identify' on Deja Vu instead of just refreshing it's metadata.

This should force it to re-fetch everything again for that item.

[Luke 42078]

1 minute ago, seanbuff said:

If this is another case of existing metadata not being overwritten, @DavidAus try do an 'Identify' on Deja Vu instead of just refreshing it's metadata.

This should force it to re-fetch everything again for that item.

In this case the media is already correctly identified so the end result will be the same.

[DavidAus 3]

Hi Seanbuff,

Yes that has worked for the 2 movies i tried it on! 

Is there a way to do it for all movies?

[Happy2Play 9780]

17 minutes ago, Luke said:

@Happy2Play are you able to reproduce?

I just tested on Cars (2006) with OMDB first and got just Actors.  Then changed the provider order so TMDB was first and Refresh Search for Missing and the People were updated with Role.

This was a database only test but will follow up with a nfo test.

[Carlo 4561]

Yes there is something wrong with the metadata refresh as it's not really updating the data.  Doing an "Identify" does work to refresh/update things but you can't do this easily for multiple files.  @Luke can you check on this.

[Happy2Play 9780]

I just tested with nfo file and had to do a Refresh replace all instead of a Search for missing.  But they were updated.  I did not have to Identify.

[Happy2Play 9780]

35 minutes ago, DavidAus said:

I have tried that at the movie level:

It should not matter but if you did it from Library view instead of item view do you get the same results?  I have see this before but wasn't sure if it was just a timing issue.

[DavidAus 3]

I have done a few things now:

1) Search and replace metadata on a bunch of movies (mainly the newer movies) using Tiny MMC

- Testing these movie now they are showing the correct actors

2) Deleted an NFO  for Street Kings (which mentions actor not role) file for a movie that i did NOT replace in Tiny MMC

3) Refresh metadata at movie and library level

Same problem - actors are still just an actor.

5) Restart Emby

6) Movie library scan

7) Movie meta refresh and library level meta refresh on Street Kings and others

Same problem

I cannot work out why some now work and some do not other then it was a bulk change with Tiny MMC.

Its clear though that the NFO files are not being replaced/updated with the meta refresh.

Edited September 4, 2020 by DavidAus

[DavidAus 3]

To follow up:

- I have uninstalled the NFO plugin (only installed as part of troubleshooting)

- I have done a refresh people task and Street kings is now correct

- Other movies (Mother! as an example) are still incorrect despite meta refresh

Steps Iam doing to confirm problem:

1) Confirming the NFO for Mother! contains incorrect "Actor" role

2) Deleted NFO

3) Movie Library Replace all metadata (confirmed Actor incorrect)

4) Movie level metadata replace (confirmed Actor incorrect)

5) NFO still does not exist

6) Refresh people scheduled task (confirmed Actor incorrect)

7) Search and Scrape Mother! using TinyMMC

8 ) New NFO with correct actor data has been created

9) Movie Library Replace all metadata (confirmed Actor incorrect)

- Though it looks like its doing a task, maybe a delayed movie library meta refresh from before? I dont know how to find out exactly what its doing as there is no active task on the dashboard or scheduled tasks section.

10) Movie level metadata replace (confirmed Actor incorrect)

11) Refresh people scheduled task (confirmed Actor incorrect)

 

Will update once the library task is complete.

 

EDIT: The library task has completed and the movie Mother! still has the incorrect data.

EDIT2:

- Installing NFO plugin again and refresh meta from movie provided correct data for Mother! 

- Another movie Invincible has the same problem where the NFO is incorrect but wont update even after meta refresh. However simply deleting the NFO and from the movie doing a meta refresh fixes this.

 

Ok so i dont know why its now working this way, but its progress. I guess the main problem is:

Meta refresh does not update an existing NFO file/s

Edited September 4, 2020 by DavidAus

[Carlo 4561]

Hi,

Very detailed testing!

I know you said the NFO do not get updated but I'd like to ask if there is any change to the update time stamp of the NFO?

[DavidAus 3]

Hi Sorry for late reply.

Movies with no actors at all:

- Refresh metadata DOES update date/time of NFO and DOES now display the correct actor info in emby

- NFO now shows "Actor" however instead of no actor info

Movie with incorrect actors:

- Refresh metadata DOES update date/time of NFO and DOES now display the correct actor info in emby

- NFO still shows "Actor" however 

 

Going through my movies there is lots of movies with no actor info at all! Doing the meta refresh does bring them up though which is weird but as mentioned above the NFO is created but still showing "Actor" despite emby displaying the role correctly. 

[Luke 42078]

Make sure to select replace all metadata rather than search for missing metadata.

[DavidAus 3]

Hi Luke,

I can confirm this is what i do as it is the default option.  Thanks

[Luke 42078]

Thanks for the feedback.