Emby Remote: Connection Failed

[EVDEADSHOT 3]

Hi,

I'm very new to this please be patient.

I've read all the forum topics and am no closer to solving this.

An emby connect user account has been created.

I have linked it successfully.

The server is visible from the mobile app.

But attempting connection gives the connection failure message.

 

I have enabled remote connections in emby.

TCP Port 8096 is forwarded, as is 8920 which appears to have happened by default.

I completely shut down my firewall just to attempt to isolate the issue.

 

Still cannot see the port on canyouseeme.org

 

Your help is appreciated.

Thank you.

Edited September 1, 2020 by EVDEADSHOT
Forgot to write something.

[Carlo 4561]

Hi,

When looking at your dashboard in Emby web admin is the IP it shows for remote access the same IP you see listed at canyouseeme.org?

Edited September 1, 2020 by cayars

[EVDEADSHOT 3]

7 hours ago, cayars said:

Hi,

When looking at your dashboard in Emby web admin is the IP it shows for remote access the same IP you see listed at canyouseeme.org?

Hi Buddy,

It is indeed.

 

I have another port forwarded - no conflict - that does work for its host application, but it's also not reachable from canyouseeme.org

Edited September 1, 2020 by EVDEADSHOT

[Carlo 4561]

Do you have SSL setup on your Emby Server?

How did you do the forwarding for port 8096 and 8920 in your router?  Can you take a picture?  Feel free to cover any external IP.

[EVDEADSHOT 3]

 

25 minutes ago, cayars said:

Do you have SSL setup on your Emby Server?

How did you do the forwarding for port 8096 and 8920 in your router?  Can you take a picture?  Feel free to cover any external IP.

 

Port forwarding in the router gui.

I haven't changed or added any SSL settings in the server no.

 

 

Edited September 1, 2020 by EVDEADSHOT

[Carlo 4561]

What happens if you right click open (clicking on the remote address) in new tab your remote IP address?  In other words load up the remote address while on your home lan?

Does this work?

Edited September 1, 2020 by cayars

[EVDEADSHOT 3]

24 minutes ago, cayars said:

What happens if you right click open (clicking on the remote address) in new tab your remote IP address?  In other words load up the remote address while on your home lan?

Does this work?

This site can’t be reached

149.167.150.* took too long to respond.

Try:

• Checking the connection
• Checking the proxy and the firewall
• Running Windows Network Diagnostics

ERR_CONNECTION_TIMED_OUT

[Happy2Play 9783]

It shouldn't matter but it looks link you have upnp and manual port forwarding.  If you disabled port mapping in Emby and then restarted Emby and your router do you see any difference? Dashboard-Network setting near the bottom.

[Carlo 4561]

30 minutes ago, EVDEADSHOT said:

This site can’t be reached

149.167.150.* took too long to respond.

Try:

• Checking the connection
• Checking the proxy and the firewall
• Running Windows Network Diagnostics

ERR_CONNECTION_TIMED_OUT

This is what I expected.  Either forwarding is not working correctly or your router doesn't support loop back.

Let's start by simplifying a couple of things and doing what Happy2Play mentioned.  Your not using SSL so let get rid of 8920 forwarding.  Let's do this the easy way by removing the port mapping plugin from Emby.  You don't need this as you've manually forwarded port 8096.

Remove the plugin, restart Emby.  Then reset your router.

After this retry the above test (right click on remote and open in new tab).

Any progress?

Edited September 1, 2020 by cayars

[EVDEADSHOT 3]

7 minutes ago, cayars said:

This is what I expected.  Either forwarding is not working correctly or your router doesn't support loop back.

Let's start by simplifying a couple of things.  Your not using SSL so let get rid of 8920 forwarding.  Let's do this the easy way by removing the port mapping plugin from Emby.  You don't need this as you've manually forwarded port 8096.

Remove the plugin, restart Emby.  Then reset your router.

After this retry the above test (right click on remote and open in new tab).

Any progress?

Thank you.

Yeah it's the default ISP router, likely locked up.

Uninstalled port mapping, checked router ports and power cycled, restarted the server.

Still cant access the remote address.

[Carlo 4561]

I took a quick look via Teamviewer and @EVDEADSHOT is behind a major cgnat a couple of layers thick.

He's going to check for other possible ISPs or more than likely a public VPN that he can get with a dedicated IP and reserved port.  That would punch through the ISP and give him a port/IP address on the public Internet for Emby use.

[EVDEADSHOT 3]

1 minute ago, cayars said:

I took a quick look via Teamviewer and @EVDEADSHOT is behind a major cgnat a couple of layers thick.

He's going to check for other possible ISPs or more than likely a public VPN that he can get with a dedicated IP and reserved port.  That would punch through the ISP and give him a port/IP address on the public Internet for Emby use.

This guy is an absolute champion.

[Luke 42083]

Thanks for the feedback!

[EVDEADSHOT 3]

7 hours ago, cayars said:

I took a quick look via Teamviewer and @EVDEADSHOT is behind a major cgnat a couple of layers thick.

He's going to check for other possible ISPs or more than likely a public VPN that he can get with a dedicated IP and reserved port.  That would punch through the ISP and give him a port/IP address on the public Internet for Emby use.

5 hours ago, Luke said:

Thanks for the feedback!

Hey guys you can mark this as solved.

Carlo eventually figured out what i missed and that was that my ISP had me on dynamic IP.

I requested a static IP, it's been assigned, with port forwarded and IP assigned correctly I can now log in remotely without any further hassle.

 

Thanks heaps Carlo.

[Carlo 4561]

That was fast giving you the static IP vs being behind their cgNAT!

Congrats

[EVDEADSHOT 3]

On 02/09/2020 at 20:17, cayars said:

That was fast giving you the static IP vs being behind their cgNAT!

Congrats

Yeah the webform advised up to 24 hours, I think it was assigned within 6.

 

Thanks again bro.