Search for Subtitles not working

[Spocks_Logic 3]

Hello Community!

I've been having issues with subtitles the last few weeks. For the longest time it worked just as planned and I've added new movies to my library and it isn't automatically getting the subtitles.  

However, my real issue is that when I try to manually get the subtitles it says that there are none found. If I do a search on Open Subtitles there is 161 hits.  
Is the service down? <Screenshot attached>

Also, I have provided screen shot of my setup for my Movies library as well.

Any advice or tips the community can provide would be amazing, my wife and I love to watch everything with subs!

Thanks!

 

 

[Luke 42085]

Hi there, please attach the emby server log, thanks.

[Spocks_Logic 3]

Log.txt

Please see attached (I hope this is what you were asking for!)

[Spocks_Logic 3]

@Luke Was my server log helpful? Thanks again for everything that you do

[Luke 42085]

Well there's no errors. It seems like OpenSubtitles is just not returning any results based on your file names. I would use the metadata editor for one of these movies and make sure the Imdb id is correct, then try again. Please see if that helps.

[Spocks_Logic 3]

@Luke I just double checked the metadata and the file was scrubbed right.  Both the links for IMDB and the MovieDB are tied to the correct movie.  All of my files names are standardized using Filebot to make sure everything is consistent.  

[Luke 42085]

Are you behind a vpn?