Users experience a lot of lag

[sooty234 266]

Just now, gabriouchka97 said:

But that's not it, my friend yesterday literally ran the movies in 720p 2mbs and it was still lagging

Try 1 Mb/s

[gabriouchka97 0]

ffmpeg-transcode-2cdbc574-4b4b-4683-adb2-94fb8ebb5e03_1.txt

[gabriouchka97 0]

and this one from my phone

ffmpeg-transcode-a0ac2f49-c63c-4ffc-b940-3585e89f2da2_1.txt

[sooty234 266]

And you still have the lag?

[gabriouchka97 0]

16 minutes ago, sooty234 said:

And you still have the lag?

No but that's the thing, i shouldn't be lagging with 2mbs, 1 or 5 

This i me watching right now a movie at 120mbs from my phone with no lag. 

That's what i'm trying to understand why does my users lag when watching movies at 2mbs or 5 and sometimes they can watch at 10 or 15 and have no problem

ffmpeg-transcode-bd599acd-c402-4225-bfdc-d63e4387fc0f_1.txt

[Carlo 4560]

Sounds like the ISP is throttling the connection as needed or using some form of QOS that penalizes the user.

Is your server using SSL?  Often times that helps to hide activity from your provider.

[sooty234 266]

Just now, gabriouchka97 said:

No but that's the thing, i shouldn't be lagging with 2mbs, 1 or 5 

This i me watching right now a movie at 120mbs from my phone with no lag. 

That's what i'm trying to understand why does my users lag when watching movies at 2mbs or 5 and sometimes they can watch at 10 or 15 and have no problem

ffmpeg-transcode-bd599acd-c402-4225-bfdc-d63e4387fc0f_1.txt 32.48 kB · 1 download

Yeah, I really think your ISP is throttling. You said it played correctly with Plex? I would assume that's because you stream through their servers. But with Emby, it streams directly from you machine. And the ISP can see that. If this is the case, you'll either need a VPN service or possibly just an SSL. 

[gabriouchka97 0]

Just now, sooty234 said:

Yeah, I really think your ISP is throttling. You said it played correctly with Plex? I would assume that's because you stream through their servers. But with Emby, it streams directly from you machine. And the ISP can see that. If this is the case, you'll either need a VPN service or possibly just an SSL. 

And how i could i setup that?

[sooty234 266]

1 minute ago, gabriouchka97 said:

And how i could i setup that?

SSL

 

Or use a VPN that will allow portforwarding. Torguard is one

[Carlo 4560]

See in this knowledge base article helps you out.

https://support.emby.media/support/solutions/articles/44001849007-connectivity

[gabriouchka97 0]

16 minutes ago, sooty234 said:

SSL

 

Or use a VPN that will allow portforwarding. Torguard is one

Verification fails all the time

[sooty234 266]

1 minute ago, gabriouchka97 said:

Verification fails all the time

For what? What have you tried?

[gabriouchka97 0]

2 minutes ago, sooty234 said:

For what? What have you tried?

Just tried the zerossl one, i add the txt on the dns record of my dns provider and when i press enter it fails

[sooty234 266]

@cayars will be more help that myself, for that.

[gabriouchka97 0]

But i think that my dns provider will not me use a free ssl certificate because they already provide ssl certifcates, but they are asking for a csr file, how do i get that

[Happy2Play 9780]

Do you see the same results if you disable Throttling?  Dashdoard-Transcoding

 

But sounds more like connectivity.

Edited August 22, 2020 by Happy2Play

[gabriouchka97 0]

1 minute ago, Happy2Play said:

Do you see the same results if you disable Throttling?  Dashdoard-Transcoding

Yeah i've tried for hours yesterday changing everything but the movie would just transcode everything for the users until the end and start to throthle when done