PLayback Issues

[Aussie1967 0]

I had to purchase my son a new firestick and when he goes to play a movie back from the server he gets this message

[Happy2Play 9780]

Sorry for the inconvience, but have you previously unlock the app or have Emby Premiere?

Moving this to Android TV / Fire TV, but there are already several topics in that category.

[ebr 16184]

Hi.  If it is a new device and you previously purchased the unlock, just press that "Restore Unlock" button there on that screen and that should get you going.

Please let us know how it goes.

Thanks.

[Aussie1967 0]

yes i use to have premiere

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

[Aussie1967 0]

it just took it to purchase screen

 

[ebr 16184]

Hi.  Not Premiere, but did you purchase the app unlock for this app?  If you look in your Amazon account, is there a transaction for it?

[Aussie1967 0]

found it here

 

 

[Aussie1967 0]

i tried installing it from amazon to tv and same result

[Happy2Play 9780]

19 minutes ago, Downunderfarm said:

found it here

 

 

Does this apply?

 

[ebr 16184]

Happy is correct.  That is just a download of the app - not the unlock purchase - which will show as a separate item.