App Will Not Unlock Even though I have Premier

[esoteric0ne 1]

I have a new Nvidia Shield TV that was previously working just fine with the EMBY app and my server. However now I can't watch any of my content because it won't unlock even though I paid the $119 for premier.

Can you please assist me with getting this to work properly on my Shield?

[ebr 16184]

Hi.  Are you connected to the server with Premiere?  Does it show properly that Premiere has validated?

What, exactly, is happening when you attempt playback in the app?

[esoteric0ne 1]

I am connected to the server with Premier.

where do I go to see if premier is validated?

When I try to play a movie it says Upgrade to Emby Premier at the top, then at the bottom is Says: 

Sign Me up for $6.49/month

UNLOCK APP

RESTORE UNLOCK

CANCEL

None of these choices do anything other than close back out to the previous screen or require payment.

[ebr 16184]

2 minutes ago, esoteric0ne said:

where do I go to see if premier is validated?

On the Premiere page on your server.  Does it show the status of your subscription?

Do you have anything on your network or the client device that would block it from accessing our servers?

[esoteric0ne 1]

I have attached what it says on the Emby Premier Section.

Emby Premiere.pdf

[ebr 16184]

Hi.  No key is entered in your server.  Paste the key into that field and hit "save".

How is the Emby Premiere Key Delivered to Me

[esoteric0ne 1]

I pasted the code from the email and it says it's invalid, see attachment.

 

[ebr 16184]

Okay, that key is valid so, more than likely, something is blocking the server from validating it.  Please see the topic below and let us know how it goes.

 My Emby Key Says it is Invalid or Missing

[esoteric0ne 1]

I have tried all different browsers with extensions off and nothing is working. I don't see any issues with mb3admin.com being blocked.

NAS: Synology DS218+

Router: Netgear R6900

Please see attached for Log.

embyserver.txt

[ebr 16184]

It is the SSL trust failure on Mono.  @Luke what was the solution to that...?

[Luke 42078]

https://emby.media/community/index.php?/topic/88446-new-synology-package-for-testing/

[esoteric0ne 1]

Should I install the X64 BETA for my Synology DS218+? @Luke

Edited August 17, 2020 by esoteric0ne

[Luke 42078]

Yes please. I apologize that you're having to jump through these hoops.

[esoteric0ne 1]

@Luke Thank you that worked for the devices in my home!

 The only other issue that I have is when I try to access Emby from outside my home network it says Connection Failure in the app. I double checked the url provided in the Emby dashboard and it still is not working.

I'm trying from my cell: OnePlus 6T

 

[Carlo 4561]

Hi esotericOne,

Have you ever had remote connections previously or set Emby up for remote access?  It will not work remotely "out of the box" due to security and you have to enable this.

We have a knowledge base article with setup instruction and also diagnostic tests if things are working.

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Have you done those steps to enable remote access?  If you have could you run through the diagnostic section and let us know when it stops?

Thanks