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Posted
2 minutes ago, FrostByte said:

YT trailers still work in Emby for Android and the web client. 

I think it's just ATV that isn't working.  In ATV I get a picture and the spinning circle of death.

Not seeing remote trailers in the Web Client, only local ones.

In ATV I also get the CoD for remote trailers - local work fine.

 

FrostByte
Posted

I don't have any local trailers for my TV shows, so I had to show trailers there.  But yes, if there is a local trailer it won't use YT

Posted
7 hours ago, FrostByte said:

In ATV I get a picture and the spinning circle of death.

But it is responsive, correct?  Meaning you can just back out.  Can I please get a log of that?

Posted
14 minutes ago, ebr said:

But it is responsive, correct?  Meaning you can just back out.  Can I please get a log of that?

I've just submitted one, user is Master. 

 

Posted
20 minutes ago, CBers said:

I've just submitted one, user is Master. 

 

Thanks.

Posted

Is the Fire TV having the same problem for y'all?

Posted

I'm having this problem too. Need anymore logs? If so, how do you get logs for the ATV client?

Posted
15 minutes ago, Kewjoe said:

I'm having this problem too. Need anymore logs? If so, how do you get logs for the ATV client?

On what device?

Posted (edited)
30 minutes ago, ebr said:

On what device?

Nvidia Shield 2017 on latest 8.2.3 software

Edited by Kewjoe
Typo
Posted

@ebr I have this same issue on Shield TV, Mi-Box S and Firestick 4K.

Can produce logs on any of those if needed.

FrostByte
Posted
3 hours ago, ebr said:

But it is responsive, correct?  Meaning you can just back out.  Can I please get a log of that?

Yes, I can back out of the trailer playback "usually".  I sent you 3 logs and the first time I tried backing out and the app didn't seem responsive, but eventually it backed all the way out and exited.  The second two logs I backed out no issues.

Sent you 3 logs starting at 1950 EDT.  User Rick.  

mike3821
Posted
11 hours ago, FrostByte said:

YT trailers still work in Emby for Android and the web client. 

I think it's just ATV that isn't working.  In ATV I get a picture and the spinning circle of death.

I have the same issue on my shield.

  • Agree 1
Posted

Glad I found this thread. 

Same issue. 

2017 Nvidia Shield, Emby trailers work on desktop & mobile just not the shield. No blocks and using the default updated (unwanted) launcher. YouTube 1.07.07 works fine on its own. 

As others have mentioned, launching the trailer shows the splash image of that trailer then just spins indefinitely. 

Emby version 2.0.09g

redaktorn
Posted

Hi,

I have the same issue as reported by others in this thread.
All my devices with Emby for Android TV system has stopped to play Trailers.
(I have tested latest version 2.0.32 and also some old versions 2.0.02, 1.8.65)
Emby web and Emby for Android works OK. It also works in Kodi with Emby-next-gen.
My devices with problems are: Sony TV Bravia, Mecool KM6, H96Max_X3.

I suspect it has something to do with updates in the Android TV system, considering that the problem affects only Android TV devices. 

Posted

We are looking into it. Thanks for reporting.

  • Agree 1
Posted

Yes also no change here since my report. Nothing Disabled (yt etc) but Trailers doesnt work

FrostByte
Posted
7 hours ago, redaktorn said:

I suspect it has something to do with updates in the Android TV system, considering that the problem affects only Android TV devices. 

Agree, but trailers still work in ET for Android app on my Shield so the two apps must be handling trailers differently and the Google Android changes only caused ATV to stop working

  • Like 2
Posted

Any update on this yet please @ebr @Luke ?

Is it going to take some time to fix?

Thanks.
 

Posted

We are actively working on it. Thanks.

  • Like 1
Posted
1 hour ago, Luke said:

We are actively working on it. Thanks.

Is it a difficult fix then, as it seems to work in the Emby Android app on @FrostByte Shield?

 

Posted
28 minutes ago, CBers said:

Is it a difficult fix then, as it seems to work in the Emby Android app on @FrostByte Shield?

 

We don't know yet.  Something changed at YT most likely.  We're working on it.

You can use the other app if this is something of extreme importance for you.

Posted
7 minutes ago, ebr said:

We don't know yet.  Something changed at YT most likely.  We're working on it.

OK, thanks.

7 minutes ago, ebr said:

You can use the other app if this is something of extreme importance for you.

No it's OK, I'll live without trailers until you get a fix available, as the other app is nowhere near as user-friendly or eye-candy rich as the ATV app.
 

  • Agree 1
Posted
1 hour ago, CBers said:

OK, thanks.

No it's OK, I'll live without trailers until you get a fix available, as the other app is nowhere near as user-friendly or eye-candy rich as the ATV app.
 

What eye candy? The apps have the same layout.

Posted

I'd have to agree with @CBers.  The Android app is ok but more generic in nature then the ATV app which has been tweaked like crazy by @ebr for a great ATV media experience UI wise.

  • Like 2
Posted (edited)
17 hours ago, Luke said:

What eye candy? The apps have the same layout.

😂

You obviously don't use the ATV app then.

Hopefully your latest ET updates may make it look closer, but it's functionally is not as good as the ATV app.

Functional issues have been brought up many times, but you have never dealt with them.

There are some things the app does slightly better out of the box than the ATV app, but not many.
 

Edited by CBers
  • Like 4

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