User Restrictions Not Being Honored

[Sammy 790]

ffmpeg-transcode-b11f2c4a-ecda-41fb-bba2-449b7c4a266b_1.txt embyserver.txt

[Carlo 4560]

Did you logout and back in again after removing the Live TV access from adavis?

[Sammy 790]

This restriction has been in place since the account was set up two years ago so the server has been restarted and logged in / out numerous times since.

[Carlo 4560]

Have you tried flipping it?  Turn off then back on again?

[Sammy 790]

12 minutes ago, cayars said:

Have you tried flipping it?  Turn off then back on again?

The device? I'll have my wife call her friend but now it will look like we're being cheap as they don't know the resources on my end to provide LiveTV to them.

[Carlo 4560]

Sorry I meant the option in Emby Server.  Disable then Enable.  Shouldn't need to do that but just curious if it makes a difference.

[Sammy 790]

I did that and it disconnected LiveTV. Now to monitor the status.

[Carlo 4560]

21 minutes ago, Sammy said:

The device? I'll have my wife call her friend but now it will look like we're being cheap as they don't know the resources on my end to provide LiveTV to them.

Nah, you were just "testing" a new feature of the server to see if you like it or not.  LOL

[Sammy 790]

They were able to connect again:

[Carlo 4560]

Sammy, any chance I can TV in and take a look?  Send me credentials if possible via PM.

[Sammy 790]

Sure. I'll need to rdp in myself..

[Sammy 790]

This has potentially been narrowed down to iOS clients as it doesn't occur in a browser in Windows.

[Carlo 4560]

The server shouldn't be serving the content to any client if the user doesn't have proper access.

[Luke 42077]

19 hours ago, Sammy said:

This has potentially been narrowed down to iOS clients as it doesn't occur in a browser in Windows.

How? it says tvOS right in the screenshot.

[Carlo 4560]

I think he meant "apple" but thus far it's only been seen on tvOS.

[Sammy 790]

12 minutes ago, Luke said:

How? it says tvOS right in the screenshot.

By logging into the adavis account from a Windows PC in a browser it does not show LiveTV as an option in the home screen. In an iOS or tvOS device it does.

[Carlo 4560]

Sammy, any other apple users on your system you could have do the same test?

Might also want to create a "test" account and let adavis try logging into that as well (if up for it) to see if it's a profile/device or problem specific to a single user.