User accounts no longer private

[Punch 19]

Hey guys... user accounts are visisble to everyone outside of the local network 

[seanbuff 1316]

How have you configured these options on each user account? (bottom of the user profile page)

[Punch 19]

I know this.. It's not working 

[seanbuff 1316]

1 minute ago, Punch said:

I know this.. It's not working 

Okay, you didn't really answer my question.

How about providing an example of what you are seeing, how are you determining that user accounts are visible to everyone? Screenshot / photo perhaps?

[Punch 19]

Just now, seanbuff said:

Okay, you didn't really answer my question.

How about providing an example of what you are seeing, how are you determining that user accounts are visible to everyone? Screenshot / photo perhaps?

Yes it is set. it always has been.. I suppose the last update broke it because i've recently noticed it. No need for the screen shot Im an experienced enough user in that regard lol

[seanbuff 1316]

Thanks, but you have provided little to no information in order to assist.

https://emby.media/community/index.php?/topic/790-how-to-report-a-problem/

 

[Luke 42078]

I would take a look at your Network settings in the server. It could be configured in such a way that the server is unable to determine that a connection is a remote connection.

[Punch 19]

11 minutes ago, seanbuff said:

Thanks, but you have provided little to no information in order to assist.

https://emby.media/community/index.php?/topic/790-how-to-report-a-problem/

 

User accounts are still visible when connected remotely even though they are not set to. I'm using windows sever so maybe this is in the wrong thread but the complaint is straight forward

[Punch 19]

1 minute ago, Luke said:

I would take a look at your Network settings in the server. It could be configured in such a way that the server is unable to determine that a connection is a remote connection.

ok

[Punch 19]

4 minutes ago, Luke said:

I would take a look at your Network settings in the server. It could be configured in such a way that the server is unable to determine that a connection is a remote connection.

Settings are all default...

[Carlo 4561]

While we can try and help here in the forum I may be able to help you out quickly with a remote session using TeamViewer.

Send me a PM if you would like remote help like this from Emby Support.

Carlo

[Carlo 4561]

From your dashboard view what do you see as your LAN IP or your local address?

[Punch 19]

4 hours ago, cayars said:

From your dashboard view what do you see as your LAN IP or your local address?

It's my same local address as aways.. I havn't changed any network settings from when it worked to now. 

[Carlo 4561]

Using a Proxy or anything like? Or does the connection go straight from your router to the Emby server?

 

Edited August 4, 2020 by cayars

[Punch 19]

Using a DNS A pointer for the remote access ... Otherwise yes straight from the rounter to server 

[Carlo 4561]

You never really posted the info we need to troubleshoot this.

So can you either give us the info

Or I could likely help you out via remote session as mentioned previously.

[Punch 19]

3 minutes ago, cayars said:

You never really posted the info we need to troubleshoot this.

So can you either give us the info

Or I could likely help you out via remote session as mentioned previously.

What have I not posted ? I've read that before and there are no steps to post. I have done nothing (at least not purposely) to any network settings between when it worked and when I noticed it other than running the last update.. Has anyone running the server on windows 10 checked if this occurs for them?

What other info would you like me to post?

I would consider a remote session but are you some random guy or acutual support for emby ?

[Carlo 4561]

General Emby Issues

• Please create a topic in the community.
• Describe the problem in your own words, including what you're trying to accomplish, and where you're getting stuck. Please mention some specific examples.
• In your description, be very specific about the steps you took and what happened with the system.  Describe it like you are talking to a blind person - because you are. We cannot see what you did or what happened so be as specific as possible.
• If you saw error messages, please tell us what they were. If the problem is difficult to explain, please include screenshots that demonstrate the issue.
• Please attach the server log from the time frame the activity occurred. See the section below titled Emby Server Logs. Please supply the full and complete log file, and avoid attempting to extract relevant sections. Everything is relevant to us. When you attach the log, please also discuss what actions you took, and what the results were.

[Punch 19]

Just now, cayars said:

General Emby Issues

• Please create a topic in the community.
• Describe the problem in your own words, including what you're trying to accomplish, and where you're getting stuck. Please mention some specific examples.
• In your description, be very specific about the steps you took and what happened with the system.  Describe it like you are talking to a blind person - because you are. We cannot see what you did or what happened so be as specific as possible.
• If you saw error messages, please tell us what they were. If the problem is difficult to explain, please include screenshots that demonstrate the issue.
• Please attach the server log from the time frame the activity occurred. See the section below titled Emby Server Logs. Please supply the full and complete log file, and avoid attempting to extract relevant sections. Everything is relevant to us. When you attach the log, please also discuss what actions you took, and what the results were.

But that's what i'm telling you... I haven't done anything and I'm discribing the problem as is... There is nothing more to say other than it worked and then I noticed it when a user was trying to login remotely and sent me a screenshot, from which I noticed all users were visible dispite the settings selected to hide them from remote connections.

[seanbuff 1316]

8 hours ago, Punch said:

Has anyone running the server on windows 10 checked if this occurs for them?

What other info would you like me to post?

You have yet to even tell us which version of Emby Server you are running.

 

8 hours ago, Punch said:

I would consider a remote session but are you some random guy or acutual support for emby ?

I can assure you @cayars is Official Support, and not some random guy on the internet.

[Happy2Play 9780]

22 hours ago, Punch said:

I'm using windows sever so maybe this is in the wrong thread but the complaint is straight forward

Moved topic from Android Server to General/Windows  Please provide a server log.

But I can say I do not see this behavior on current 4.4.3.0 stable or 4.5.0.16 beta.

Edited August 5, 2020 by Happy2Play

[Punch 19]

1 hour ago, seanbuff said:

You have yet to even tell us which version of Emby Server you are running.

 

I can assure you @cayars is Official Support, and not some random guy on the intern

I did mention I'm on the lastest update... so that would be 4.4.3.0. If @cayars is official then yes we can do a remote session at his discretion.

[Happy2Play 9780]

7 minutes ago, Punch said:

I did mention I'm on the lastest update... so that would be 4.4.3.0. If @cayars is official then yes we can do a remote session at his discretion.

Yes he is a "Official Support representative for Emby."

@Abobader is there a way to list cayars on the staff page?

[Gilgamesh_48 1240]

1 hour ago, Happy2Play said:

@Abobader is there a way to list cayars on the staff page?

Is "staff" as in infection? 

Sorry, again my poor impulse control strikes. 

Actually @cayars is one of the three most helpful people on the board and one of the ones that has been most patient with me and my stumbles through the world of Emby. 

I sometimes try to help as well but my fumblings are more often guesses while @cayarsalmost always knows what he is talking about. If he can help this old cranky geezer he has a good chance of helping anybody. 

Now we don't want @cayars getting a swelled head so I am reserving two good insults for use in the future to balance this overdose of sweetness. 

[rbjtech 5284]

It raises a very good security point tbh - anybody 'could' pretend to be Emby support and request a team session.

Is there a way to have a category for 'Support Specialist' rather than 'Members' on the forum profile ?  ie along the lines of 'Admin' and 'Mod's' for example?

Anybody can edit their profile to add 'Support Specialist' under their name - so while useful, this could be abused.

 

Edited August 5, 2020 by rbjtech