Server crashes when entering user administration.

[igeoorge 26]

hi @luke

The emby closes unexpectedly weekly. It is necessary to start the emby brutally for it to return.

Attached is the log with the problem.

https://www.mediafire.com/file/mmw7o3swj7swmw8/embyserver-63730270245.txt/file

I have a lot of users on my emby server. Would you like to receive weekly logs from my server for study?

[Carlo 4561]

No attachment in your message.

Please follow this guide

 

[Happy2Play 9780]

1 minute ago, cayars said:

No attachment in your message

 

The linked log is 888MB.  But all I really see is this error spammed 237000+ times.

2020-07-13 20:37:12.621 Error HttpServer: Error in ProcessAccept
	*** Error Report ***
	Version: 4.4.2.0
	Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby-server -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-rpm_{version}_x86_64.rpm
	Operating system: Unix 3.10.0.1062
	64-Bit OS: True
	64-Bit Process: True
	User Interactive: True
	Runtime: file:///opt/emby-server/system/System.Private.CoreLib.dll
	System.Environment.Version: 3.1.2
	Processor count: 8
	Program data path: /var/lib/emby-server
	Application directory: /opt/emby-server/system
	System.Net.Sockets.SocketException: System.Net.Sockets.SocketException (104): Connection reset by peer
	   at System.Net.Sockets.Socket.BeginReceive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags, AsyncCallback callback, Object state)
	   at SocketHttpListener.SocketStream.BeginRead(Byte[] buffer, Int32 offset, Int32 count, AsyncCallback callback, Object state)
	   at System.Threading.Tasks.TaskFactory`1.FromAsyncTrim[TInstance,TArgs](TInstance thisRef, TArgs args, Func`5 beginMethod, Func`3 endMethod)
	   at System.IO.Stream.BeginEndReadAsync(Byte[] buffer, Int32 offset, Int32 count)
	   at System.IO.Stream.ReadAsync(Byte[] buffer, Int32 offset, Int32 count, CancellationToken cancellationToken)
	   at System.IO.Stream.ReadAsync(Memory`1 buffer, CancellationToken cancellationToken)
	   at System.Net.FixedSizeReader.ReadPacketAsync(Stream transport, AsyncProtocolRequest request)
	   at System.Net.Security.SslStream.EndProcessAuthentication(IAsyncResult result)
	   at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
	--- End of stack trace from previous location where exception was thrown ---
	   at SocketHttpListener.Net.HttpConnection.Init()
	   at SocketHttpListener.Net.HttpEndPointListener.ProcessAccept(SocketAsyncEventArgs args)
	Source: System.Net.Sockets
	TargetSite: System.IAsyncResult BeginReceive(Byte[], Int32, Int32, System.Net.Sockets.SocketFlags, System.AsyncCallback, System.Object)

 

[igeoorge 26]

16 hours ago, Happy2Play said:

The linked log is 888MB.  But all I really see is this error spammed 237000+ times.

2020-07-13 20:37:12.621 Error HttpServer: Error in ProcessAccept
	*** Error Report ***
	Version: 4.4.2.0
	Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby-server -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-rpm_{version}_x86_64.rpm
	Operating system: Unix 3.10.0.1062
	64-Bit OS: True
	64-Bit Process: True
	User Interactive: True
	Runtime: file:///opt/emby-server/system/System.Private.CoreLib.dll
	System.Environment.Version: 3.1.2
	Processor count: 8
	Program data path: /var/lib/emby-server
	Application directory: /opt/emby-server/system
	System.Net.Sockets.SocketException: System.Net.Sockets.SocketException (104): Connection reset by peer
	   at System.Net.Sockets.Socket.BeginReceive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags, AsyncCallback callback, Object state)
	   at SocketHttpListener.SocketStream.BeginRead(Byte[] buffer, Int32 offset, Int32 count, AsyncCallback callback, Object state)
	   at System.Threading.Tasks.TaskFactory`1.FromAsyncTrim[TInstance,TArgs](TInstance thisRef, TArgs args, Func`5 beginMethod, Func`3 endMethod)
	   at System.IO.Stream.BeginEndReadAsync(Byte[] buffer, Int32 offset, Int32 count)
	   at System.IO.Stream.ReadAsync(Byte[] buffer, Int32 offset, Int32 count, CancellationToken cancellationToken)
	   at System.IO.Stream.ReadAsync(Memory`1 buffer, CancellationToken cancellationToken)
	   at System.Net.FixedSizeReader.ReadPacketAsync(Stream transport, AsyncProtocolRequest request)
	   at System.Net.Security.SslStream.EndProcessAuthentication(IAsyncResult result)
	   at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
	--- End of stack trace from previous location where exception was thrown ---
	   at SocketHttpListener.Net.HttpConnection.Init()
	   at SocketHttpListener.Net.HttpEndPointListener.ProcessAccept(SocketAsyncEventArgs args)
	Source: System.Net.Sockets
	TargetSite: System.IAsyncResult BeginReceive(Byte[], Int32, Int32, System.Net.Sockets.SocketFlags, System.AsyncCallback, System.Object)

 

Hi @Happy2Play you as always help me a lot.

Could you say if I can avoid this error?

[Luke 42079]

Have you updated to Emby Server 4.4.3?

[igeoorge 26]

21 hours ago, Luke said:

Have you updated to Emby Server 4.4.3?

hi @luke

I'm on version 4.4.2.0

In version 4.4.3.0 was this error corrected?

[Luke 42079]

Not specifically, but I think it would be worth trying. Please let us know if this helps. Thanks.

[igeoorge 26]

Understood.

I will organize an update and as soon as possible, return here on the forum with news.

Thanks for your attention <3

[Luke 42079]

Let us know how you get on. Thanks.

[igeoorge 26]

Hi guys,

I have a problem that I can't solve.

Every time I enter the "users" field within the administrative panel, the server goes down.

I think it's some config.xml file with problems.

I'm on version 4.4.3.

@luke, could you help me?

embyserver-63732071016.txt embyserver-63732071100.txt embyserver-63732071384.txt embyserver-63732071640.txt

[Luke 42079]

Looks like you are on 4.4.2. I would try updating to 4.4.3.

[igeoorge 26]

Hi Luke,

Thanks for answering me.

Could you look at the other log files?

Perhaps the file you looked at is from the old version.

[igeoorge 26]

The previous log files are from the moment the server closes.

Attached is an updated log file.

embyserver.txt

[Luke 42079]

Perhaps this is your issue again?

 

[igeoorge 26]

The image was deleted and the server still closes.

As explained before, the server only closes if we access the user panel.

It closes automatically when accessing the "users" field within the admin panel.

[Luke 42079]

Right but that's exactly what could cause the problem from that other thread, if one of those images has been uploaded to one of your users.

[igeoorge 26]

Could you tell which image / file should I delete?

What user code should I delete the file from?

Unfortunately I can't understand the logs.

I need to access the users field.

Could you help me please?

[Carlo 4561]

@igeoorge If you install TeamViewer on you machine I can remote in and try to give you a hand with this.

Just send me via PM your TeamViewer userid and one-time use password.

Carlo

[igeoorge 26]

Hi friends, @luke and @Happy2Play

I deleted all the images in the folder:
/ var / lib / emby-server / config / "users"

Also delete two files that are in the data folder:
users.db-wal
and
users.db-shm

I restarted the server.

But unfortunately that didn't work either.

Please can you help me?

The following is an attachment in the log.

embyserver.txt

[igeoorge 26]

Every 30 minutes the server goes down.
or
If I try to access the "users" field in the admin panel it will also drop.

I pressed the "users" field button on the admin panel to be able to generate an error log.

Attached log is attached.

embyserver-63732098307.txt

[Carlo 4561]

The last thing shown in the log is:

2020-08-04 00:38:20.956 Debug XmlSerializer: Deserializing file /var/lib/emby-server/config/users/7c5d671abafb42c794ba92d0dc9e0908/config.xml

I'd start first looking at that account but you may need to look at accounts in the log that did get processed correctly compared to folders listed under /config/user to see what hasn't been processed yet.

[igeoorge 26]

Hi,

Unfortunately I did not understand your explanation.

Could you explain what I should do?

[igeoorge 26]

I looked for the config.xml file in the location:

/var/lib/emby-server/config/users/7c5d671abafb42c794ba92d0dc9e0908/config.xml

But unfortunately there is no config.xml file there.

[igeoorge 26]

Hi guys,

Again I delete the files:

users.db-wal
and
users.db-shm

in the data folder.

After deleting, I restarted the server and it worked!

Finally!

Thanks for the huge support @cayars, you were amazing friend!

[Luke 42079]

Thanks for the feedback.