No compatible streams found

[Michael.D.Pine 4]

Emby is telling me no compatiable streams found, I have been billed via Emby Premiere but I haven't got a payment receipt for this month and now I cannot record or play anything from the guide.

In Settings Emby Premiere is saying my key is missing or invalid.

What do I do ? I haven't changed anything, the HDHomeRun is working fine, via their App and the setup web page, just Emby is not working.

Adding some information from the log.

2020-07-29 20:24:38.469 Info HttpClient: Http response 200 from https://mb3admin.com/admin/service/registration/validate after 289ms. HeadersServer=nginx, Date=Wed, 29 Jul 2020 10:24:38 GMT, Connection=keep-alive, Access-Control-Allow-Origin=*, Access-Control-Allow-Headers=Content-Type, Range, Accept, X-Emby-Token, X-Admin-Token, X-Application, Access-Control-Allow-Methods=GET, POST, PUT, DELETE, OPTIONS, Cache-Control=no-store, must-revalidate, no-cache, Pragma=no-cache, Vary=Accept-Encoding

2020-07-29 20:24:38.484 Info SecurityManager: Not registered for MBSupporter

Apparently I'm not registered but you have taken my money via PayPal ?

Can you please explain to me what is going on ?

Just found the Forgot Key functionality and got it emailed to me and it is the same key as that I had previously.

I tried, removing it, save. inserting the key again and Save.

Same error message "Key is missing or invalid" in bold.

thanks
Michael

Edited July 29, 2020 by Michael.D.Pine
adding more information

[Carlo 4561]

Check out this knowledge base article https://support.emby.media/support/solutions/articles/44001173116-my-emby-key-says-it-is-invalid-or-missing

Pay close attention to the browser addins.

Let us know if this helps.

[Michael.D.Pine 4]

It's working again now, I basically got an email, "Michael, is it working again now" took about 5 minutes after that email and recordings started showing up and the guide came back to life
and I was able to watch live TV.

The HomeTheatrePC does not get touched, believe me, it's the central piece of hardware in the house that my wife would kill me if I do anything to it.

I haven't been given any explanation at all but I probably wasted about 3 hours last night, debugging and searching for nothing, I literally did nothing to get this working again other than
report a billing issue, I would just like a message telling me what happened. 

[Carlo 4561]

Thanks for the update!