Not streaming on mobile

[Misinthe 46]

Hi guys, I have a file that when I play on my computers and some TVs, it plays fine. But on mobiles and other TVs, it's all jacked up. Anyone know why this would be? 

 

[Carlo 4561]

From web on a computer (as a system admin) can you bring up the movie/episode, then scroll down to the bottom and grab a screen shot of the media in question and post it here?

Do a test for us.

Go to Scheduled tasks and run the job to rotate logs.

Now play back the media again and note if this file is direct played, direct streamed or transcoded?  If not sure run a quick test and check the dashboard (web admin) while playing to look.

Now upload the embyserver.log file and if transcoded the most recent log file starting with ffmpeg.

What is the name of the media being played back?

[Misinthe 46]

57 minutes ago, cayars said:

From web on a computer (as a system admin) can you bring up the movie/episode, then scroll down to the bottom and grab a screen shot of the media in question and post it here?

Do a test for us.

Go to Scheduled tasks and run the job to rotate logs.

Now play back the media again and note if this file is direct played, direct streamed or transcoded?  If not sure run a quick test and check the dashboard (web admin) while playing to look.

Now upload the embyserver.log file and if transcoded the most recent log file starting with ffmpeg.

What is the name of the media being played back?

Here you go. I attached a screenshot of the information from MediaInfo as well. The movie is Direc Play, do you want me to upload the ffmpeg-transcode or the ffmpeg-directstream?

embyserver.txt

[Carlo 4561]

I don't really see a reason for the jumbled output.  If it's just this one file or just a couple, it could be likely something to do with the encoding that won't show up in the MetaData.

Is this just a file or two doing this or many other files similar to this?

[Misinthe 46]

8 hours ago, cayars said:

I don't really see a reason for the jumbled output.  If it's just this one file or just a couple, it could be likely something to do with the encoding that won't show up in the MetaData.

Is this just a file or two doing this or many other files similar to this?

It's just this one file that I've noticed this issue.

[Carlo 4561]

That's good.  I'd seek out a replacement for that file and hopefully your issues is solved.