My Movie primary images all turned grey?

[stephen.m.carter.2016 1]

Hi

I'm running 4.4.2.0 as a FreeNAS plug-in.

I found I had wrong metadata in most movies and used a tag editor to fix them. Since then, all the Primary movie images are turned greyscale. The other images such as Logo, Thumb and Backdrop are all still in colour.

I can play any of the movies just fine, as can others using their own accounts.

I noticed the file perms changed when I used the tag editor to allow me as owner only access to them so changed them all back to be quite open (-rwxrwxr-x).

Not sure if that's related but it's the only 2 changes I can think of.

Any ideas why my primary images are all greyscale?

[ebr 16184]

Hi.  Can we please see a picture of what you are seeing?

[stephen.m.carter.2016 1]

The only colour one in the pic is a backdrop image. I'm guessing the scraper couldn't find a primary image from the metadata or filename.

They all play fine. It's got me stumped.

 

[Happy2Play 9780]

Do you see the same in a different browser?  Are you using any custom css?

But at the same time those all appear to be treated CoverArt images correct?  If you disabled treatment for Movies does the same happen?

[stephen.m.carter.2016 1]

3 hours ago, Happy2Play said:

Do you see the same in a different browser?
Yes. Microsoft Edge in Win10, Google Chrome and Firefox in Ubuntu 20.04, iOS Emby app (v1.9.7)

Are you using any custom css?
Not to my knowledge. I have not modified or copied any css files.
If I select a different theme for my account, such as Dark or APplt TV, they still show grey.

But at the same time those all appear to be treated CoverArt images correct?  If you disabled treatment for Movies does the same happen?
I'm unsure of what settings that refers too. 

In my Movies library, I have these options chosen as per the screenshot title 'screenshot from 2020....'.

Just for kicks I just tried selecting all the other image options then kicked off a manual refresh of metadata but no change apart from downloading the additional artwork.

Have also attached a screenshot (2012.png) showing an example of what Emby shows and the actual graphic file it pulled down from the internet. The file is in colour but in Emby it is Greyscale.

Happy to provide any logs that might help. I'm just hoping it is something I have done and not realised, but sure seems a bit wierd.
 

 

[Luke 42079]

Try removing the cover art plugin, then restarting the server and see how that compares.

[stephen.m.carter.2016 1]

26 minutes ago, Luke said:

Try removing the cover art plugin, then restarting the server and see how that compares.

That worked.
Testing I re-installed that plug-in v4.1.9 and restarted Emby server again and the greyscale images returned.

Not too fussed about the overlays that the plugin provides (although I still think they looked nice) so will leave that plug-in uninstalled for now.

Thanks for everyones input. Greatly appreciated!
 

[ebr 16184]

That's really bizarre.  What OS is your server running on?  Are you on the beta version of the server?

[Luke 42079]

Does the CoverArt plugin have a gray scale setting you might have ticked?

[stephen.m.carter.2016 1]

20 hours ago, ebr said:

That's really bizarre.  What OS is your server running on?  Are you on the beta version of the server?

FreeNAS-11.3-U3.2  stable so running based on FreeBSD 11.3. I’m using the Emby plugin which I’m guessing installs and configures a suitable jail to run Emby in. 

[stephen.m.carter.2016 1]

17 hours ago, Luke said:

Does the CoverArt plugin have a gray scale setting you might have ticked?

Nope. There’s an option to add profiles but I’ve left alone so is set to Default and another option to ignore certain directories which I didn’t touch either. 
 

happy to do some testing if anyone is interested otherwise I’m fine leaving as worked around without the plugin installed. 

[ebr 16184]

My guess is it has to do with Skia on that platform somehow.  There is nothing in CoverArt that would intentionally remove color.

[Luke 42079]

It uses hardware acceleration so it could also be gpu related. In any event our next release will update to a new skis version.

[Jarery 1]

Removing cover art plugin was it. 
There are no settings within the plugin that may have changed from color to B&W.

I had searched for black and white, not greyscale, so that link to similar post was the answer, thanks

[Happy2Play 9780]

2 minutes ago, Jarery said:

Removing cover art plugin was it. 
There are no settings within the plugin that may have changed from color to B&W.

I had searched for black and white, not greyscale, so that link to similar post was the answer, thanks

Can you list your Server platform and server version number.

[Jarery 1]

Platform is Truenas 

Release: 12.2-RELEASE-p6

Emby Version:  4.5.4.0_1 using a plugin

[Happy2Play 9780]

Devs will have to comment, but wonder if this is a issue with skia on this platform  FreeNas/TrueNas.

@Luke@ebr

Jarery topic

 

Edited May 9, 2021 by Happy2Play

[Luke 42079]

Can you please attach the emby server log? Thanks.

[Happy2Play 9780]

@Jarery

[Jarery 1]

Hope this is the one your asking for

embyserver-63756156810.txt

[Luke 42079]

@Jarery are you still having an issue with this?

[Jarery 1]

Removed the cover art plugin and it fixed. 
All good now

[Luke 42079]

12 hours ago, Jarery said:

Removed the cover art plugin and it fixed. 
All good now

Ok we'll try to chase down the issue there. Thanks.

[HouseOfCards 95]

Yeah, this is still a thing.  I too, run inside a TrueNAS jail and the DVD covers are B/W using MetroCase treatment only.  If I use an alternate of MetroCase, they are in color.  Plug-in bug?

[Happy2Play 9780]

6 minutes ago, SWORMUTH said:

Yeah, this is still a thing.  I too, run inside a TrueNAS jail and the DVD covers are B/W using MetroCase treatment only.  If I use an alternate of MetroCase, they are in color.  Plug-in bug?

Please list server version

But seems isolated to this platform.