About subtitles - EmbyServer 4.4.3.0

[Guest]

Hi,
When converting a video from mkv (or any other format) to mp4, I usually embed the subtitles.
When scanning the video on Emby, an external subtitle is added, so the customer will see two subtitles.
For the customer to see only the built-in caption, what caption mode should I configure in his profile?
Thanks in advance.

[Carlo 4561]

It's not a user setting but more of the way you have the library(s) configured.  Once the external sub is there it's available for users to use.

What you can do is setup the library to not download a sub if one is built in.

When editing a library with ADVANCED turn on (up top) you'll see these options:

"Skip if the video already contains embedded subtitles" is the one to check/enable to stop Emby from pulling down an external sub.

[Guest]

Hi,
Thanks for your answer.
Yes, I know this area and opened this topic because the penultimate field of its image does not work for me.
When converting the file to .mp4 the caption is fixed and is perfect, but Emby does not recognize the embedded caption and therefore displays the external caption found by him.
The captions I used are .SRT format in 100% of the cases.

[Carlo 4561]

I'm sorry didn't quite understand that.  Could you elaborate a bit more?

[Guest]

EmbyServer searches for subtitles even in my videos with embedded subtitles, so the client always sees two subtitles.

[Carlo 4561]

what options are eneabled/checked?

 

[Guest]

5 minutes ago, cayars said:

what options are eneabled/checked?

 

Here's my library setup screen.

[Happy2Play 9780]

@CarlosLima can you go over a specific example of a item with embedded subtitles and still downloading subtitles. 

[Carlo 4561]

If you wouldn't mind doing a test for me.

Turn off subtitle download the next time you have a new video file with embedded subtitle and add it to your library and perform a scan.

Verify there is only one sub (or as many as part of the video file).

Now turn back on subtitle fetching and rescan your library.

Then check THAT file again and see if you got an external sub.

Now if only the internals are present go to Scheduled Tasks and manually run the task to download subs under the Library section.

Did it download an external sub?

That will help us narrow down at what point you're getting the external sub.

[Guest]

Yes, I understood and thank you both.
I will do the tests and report here.
Thank you for that.

[Carlo 4561]

Sounds great.

We'll get it figured out.