File broken

[MisterAngelus 7]

Emby says this media file is broken... I get a green screen when attempting to play but VLC and Plex don't have a problem with it

 

Can anyone tell me why Emby does? or why it needs transcoding   I've played other  4k files before without issue  hows this one different

embyserver.txt hardware_detection-63728684969.txt ffmpeg-transcode-17b4261d-0ae8-4386-812f-dce47eb56d35_1.txt

[MisterAngelus 7]

Was anyone able to learn anything from the logs?

[Happy2Play 9785]

If you disabled HWA Decoding do you get the same results?  Most green screen topics point to something with HWA.

[Happy2Play 9785]

One other thing to check would be lowering the in app quality lower then the current Auto/35Mbps.  

The Roku itself may be choking on the high bitrate.

[MisterAngelus 7]

lowering the quality did not help.

 

turning off HWA did allow it to load  but jt would not direct play even though the Roku ultra supports 4k hevc and aac stereo audio it insisted transcoding and I have direct played files with even higher bitrate then this one

and transcoding eliminates the HDR.  and as I said for troubleshooting purposes I tried with Plex  and it had no issue   

I've never had this issue with Emby

[Happy2Play 9785]

7 hours ago, MisterAngelus said:

lowering the quality did not help.

 

turning off HWA did allow it to load  but jt would not direct play even though the Roku ultra supports 4k hevc and aac stereo audio it insisted transcoding and I have direct played files with even higher bitrate then this one

and transcoding eliminates the HDR.  and as I said for troubleshooting purposes I tried with Plex  and it had no issue   

I've never had this issue with Emby

Well you would have to higher the quality as I am guessing you are version 4.x.x that has imposed a bitrate limit of 35Mbps unless otherwise set at a higher value do to the Rokus technical limits even though we know it can do more then the documented limits in the Roku SDK linked in other topics.

&TranscodeReasons=ContainerBitrateExceedsLimit

4.0.2

Proper audible feedback selecting tab
Add Video and Folder tabs to home video libraries
Change default max bitrate to 35Mb/s
Fix checkmark not showing in setting
Reinstate voice commands

So for direct play you have to set a  higher quality as your media is about 60Mbps.

Edited June 26, 2020 by Happy2Play

[MisterAngelus 7]

I didn't know automatic was not exactly automatic I thought it scanned the media file as it loaded and set the appropriate bitrate

However you were correct when I moved the quality in the Roku from  automatic to one step below the video played great

 

so thank you