All users and libraries missing and random user "bin"

[chimestrike 2]

Hello All,

I've woke up this morning to a odd situation with my server where all users and libraries are missing from my server (Live TV still shows..) but when looking I have a user called "bin" now showing on the login screen which seems to be some kind of admin, now this has happened once before and I ended up reinstalling but I want to work out why this is happening now as its the second time.

From looking in the logs I did see the below error and the emby server rebooted itself at approx 6am ish today . 

However all of the files/users are still showing in my app data so I have a feeling there is something maybe not reading it correctly?

This is the Emby docker running on an unraid server, latest version as of last night with a nvida gpu passed through.

Any help would be great thanks as I had only this back up and running for a short while before it died.

 

*Edit* Just to update this is looks like the user.db and library.db have become corrupted somehow, My only wonder is why this keeps happening.

 

Edited June 11, 2020 by chimestrike

[chimestrike 2]

Just as an update I'm working with the support team on this one and will update again once we have some more clues as to whats happened  

[sultany 0]

is there any solution? happened to me too and couldn't find a solution. You are the only one I could find with the same issue.

[chimestrike 2]

I didn't come up with a solution sadly, I basically took proactive action and installed the backup plugin.

I have to ask though what platform you running the server on?

[sultany 0]

Guess that’s the first thing I will do too. 
I am using a docker container on Unraid. 
Can you tell me how I can check if the users still exist? Which file in appdata folder contains the data? 

[Luke 42077]

On 9/14/2020 at 7:30 AM, sultany said:

Guess that’s the first thing I will do too. 
I am using a docker container on Unraid. 
Can you tell me how I can check if the users still exist? Which file in appdata folder contains the data? 

It is in the users.db database file under the appdata/data folder.

[vurt 19]

I just ran into this exact problem as well. Also on running Emby as a docker on Unraid.

I have a "bin" user and no other users. When I click on "bin", it logs me into Emby without needing a password. I can see what looks like my content.

This is happened after replacing a data drive and rebuilding it.

Would that have caused the problem? How do I fix it?

[Luke 42077]

20 minutes ago, vurt said:

I just ran into this exact problem as well. Also on running Emby as a docker on Unraid.

I have a "bin" user and no other users. When I click on "bin", it logs me into Emby without needing a password. I can see what looks like my content.

This is happened after replacing a data drive and rebuilding it.

Would that have caused the problem? How do I fix it?

HI, there's nothing in Emby Server that would do this. Do you have a copy of the contents of the old drive? You could restore from that.

[vurt 19]

Hi @Luke, thank you for replying.

The data drive doesn't store any Emby info from what I know, it's purely for content.

I opened up users.db with an SQLite db browser, and I can see my users in the file. The three users I'd set up are in users.db.

Here are the user files in /appdata/data:

Here's what the db browser shows me:

So the info is there, but Emby is not reading them?

And I never created "bin", so where did that come from? An Emby default user created automatically?>

Edited July 13, 2023 by vurt

[vurt 19]

I also did a password reset for one of the users. Emby informs me I should be able to log in without a password, but it didn't work.

I guess Emby doesn't know the users exist even though they're in users.db.

[Luke 42077]

1 hour ago, vurt said:

I also did a password reset for one of the users. Emby informs me I should be able to log in without a password, but it didn't work.

I guess Emby doesn't know the users exist even though they're in users.db.

Maybe you're running a fresh install out of a new data directory and your old data directory is not being used?

[vurt 19]

Unfortunately no The install is in the same data directory because I can see files in there that are newly created or modified today.

I can also see that users.db hasn't been modified since yesterday, but users.db-shm was accessed today just minutes ago, probably because of my failed login attempts or logging in as "bin".

It confirms Emby is using the same data directory as before.

[vurt 19]

Anyways, if this is irrecoverable, how would I reset?

"Bin" isn't an admin user, what's "bin" anyway?

[vurt 19]

I reset and went through the setup wizard again which allowed me to create a new admin user.