thegrunge 29 Posted June 5, 2020 Posted June 5, 2020 Hello, on my samsung tv I realized today that the subtitles are not displayed. They are however in subrip format.
FrostByte 5392 Posted June 5, 2020 Posted June 5, 2020 What version of the app are you using? Model TV? External, or internal subs? What are your subtitle settings? (forced only, etc)
thegrunge 29 Posted June 5, 2020 Author Posted June 5, 2020 (edited) Hello i thought i had send the log sorry here it is. I try forced and full internal subtitles. My Samsung tv model is un60ku6290 ffmpeg-transcode-13f41baa-e814-4e6c-8386-065973a66f42_1.txt Edited June 5, 2020 by thegrunge
FrostByte 5392 Posted June 5, 2020 Posted June 5, 2020 Can you post the server log during that time also? thanks
FrostByte 5392 Posted June 5, 2020 Posted June 5, 2020 I noticed you're on version .77, not sure if it will help but there is a .79 available
thegrunge 29 Posted June 5, 2020 Author Posted June 5, 2020 Yes but I switched my Samsung TV to Ireland, that's the last I get...
FrostByte 5392 Posted June 5, 2020 Posted June 5, 2020 Ok, the Samsung store must be a couple releases behind the USB version for your model TV Can you post the SRT? Also a pic of the mediainfo? I want to try it on my TV using .79
FrostByte 5392 Posted June 5, 2020 Posted June 5, 2020 Yes but I switched my Samsung TV to Ireland, that's the last I get... If you prefer you can change your region back and use the USB version
thegrunge 29 Posted June 5, 2020 Author Posted June 5, 2020 Here is the movie link directly from my google drive account. https://drive.google.com/file/d/1Qj7YXkD6Yn2RG_7OlqDgR_yULtI7MpwI/view?usp=sharing I tried with the usb version, it seemed to install, but the application was nowhere. Thanks!
FrostByte 5392 Posted June 5, 2020 Posted June 5, 2020 If you go installed apps you should be able to add a shortcut to Home
thegrunge 29 Posted June 5, 2020 Author Posted June 5, 2020 correct but the application was not there once installed I don't know why
FrostByte 5392 Posted June 5, 2020 Posted June 5, 2020 Did you see the Emby installation pop ups in the top right corner of the TV when you inserted the usb? Should have seen 3 pop ups, one for inserting the usb, one for Emby install starting, and third one should have been Emby install complete
thegrunge 29 Posted June 5, 2020 Author Posted June 5, 2020 (edited) I remember that I saw the progression,but on left corner. on the other hand I do not remember if I saw exactly 3 pop up Edited June 5, 2020 by thegrunge 1
FrostByte 5392 Posted June 5, 2020 Posted June 5, 2020 Let's wait for @@Luke or @@SamES download your movie. It will take me a day and a half with my Internet speed
thegrunge 29 Posted June 5, 2020 Author Posted June 5, 2020 ok no problem, i continued the film with my firestick and it worked. Thanks!
SamES 1057 Posted June 9, 2020 Posted June 9, 2020 (edited) Hello i thought i had send the log sorry here it is. I try forced and full internal subtitles. My Samsung tv model is un60ku6290 From this log, I can see that it is transcoding, but I don't see a subtitle stream being selected for the transcode. I think even a subrip file will burn in when the file is transcoding. Are you selecting the sub file from the details screen before playback, or during playback? If selecting from the details screen, make sure you start playback using play or resume. Don't start using a chapter selection as the subtitle track selected is not alway used in this case. Finally, this bit tells me that you have a 10Mbit limit set either on the server or in the client playback quality settings, which is probably why it is transcoding. If you can clear this limit then it should directplay and the subs will likely work VideoBitrate=9360001&AudioBitrate=640000 Edited June 9, 2020 by SamES
SamES 1057 Posted June 9, 2020 Posted June 9, 2020 OK, I downloaded the file and tested this and have updated my previous post. It looks like that when the file is transcoding, the sub text stream is being extracted and streamed separately. This can take some time. Initially, I had no subs, but after about 45 seconds, they started, but this depends on how fast your server can transcode and extract subs at the same time. Try selecting the subs file during playback (not the forced subs) and leave it play for a few minutes and see if the subs start. My TV is the model year after yours, but subs should work the same way. I'd still recommend getting it it to DirectPlay. 1
thegrunge 29 Posted June 9, 2020 Author Posted June 9, 2020 @@SamES Thanks for the answer I order a better video card I will try again after.
SamES 1057 Posted June 10, 2020 Posted June 10, 2020 This shouldn’t have anything to do with your video card. Did you check for a bitrate limit?
thegrunge 29 Posted June 10, 2020 Author Posted June 10, 2020 I don't know, but I have the same limit of 10 mbps on my firestick and the subtitles appeared immediately. if it's transcoding speed issues, my video card will fix that.I currently have an integrated video card that is not supported for transcoding, so the processor does it. remains to be seen whether it is a link or not
SamES 1057 Posted June 10, 2020 Posted June 10, 2020 Are you watching content on your local network, or remotely? There is a limit that can be set on 'internet' based connections. Otherwise, check the user Playback settings (in the client or the server settings) You can also turn off the subtitle extraction which should force them to be burned in during transcoding
thegrunge 29 Posted June 10, 2020 Author Posted June 10, 2020 (edited) @@SamES The servers are local and the content online, but still that doesn't explain why I don't have this problem with the firestick, but only the tv. The 10 mbps it is me who puts it because the tv is too far from the modem. I have 300 mbps speed. I will try with the option of the subtitles unchecked Edited June 10, 2020 by thegrunge
SamES 1057 Posted June 11, 2020 Posted June 11, 2020 13 hours ago, thegrunge said: @@SamES The servers are local and the content online, but still that doesn't explain why I don't have this problem with the firestick, but only the tv. The 10 mbps it is me who puts it because the tv is too far from the modem. I have 300 mbps speed. I will try with the option of the subtitles unchecked Can you try removing the 10mbps limit as a test?. If you have a 300mb connection then you shouldn't need such a low limit as this will force a lot of transcoding. I'm not suite sure what you mean when you say that the TV is too far away from the modem? Is this because it is a wireless connection over a long distance? This might be the cause of your problem.
thegrunge 29 Posted June 11, 2020 Author Posted June 11, 2020 the problem is indeed to link to the wifi reception on the tv. where it is the speed test indicates me a reception of 25 mbps. if I want a stable reading I have to cut in 2. as an example a film which indicates consuming 10 mbps can consume in fact up to 20 mbps. I'm still going to take the test just to see. thanks!
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