4K movies not playing after server update

[roberton1 1]

After the 4.4.2.0 update all my 4K movies freeze after a few minutes. I have tried many different 4K movies and they all have the same problem, the picture freezes but the sound keeps playing and I am not able to fast forward of stop Emby when that happens. I was able to play all 4K content with the same computer without any issues before 4.4.2.0 and the new 4.4.3.0 did not fix the issue either.

I have disable throttling and hardware acceleration, removed and reinstall the Emby Server and Theater, changed the HDMI 4K cables, update video card software and even re image the computer and so far nothing has solved the issue. All regular not 4K movies work great.

 

When using KODI and Plex and my 4K movies play flawlessly but i don't like any of those two programs and prefer to keep using Emby. Do you have any suggestion on how to fix my problem?

 

Thank you.

[Luke 42078]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !

[roberton1 1]

Thank you for your reply, Here are the logs you requested

embyserver.txt

embyserver-63726825600.txt

hardware_detection-63726812464.txt

hardware_detection-63726869781.txt

[Luke 42078]

@roberton1 are you still running into this?

[roberton1 1]

Hi Luke,

 

I am still running into this problem. I hope to hear from your team soon.

[Happy2Play 9780]

The 4K library's are throwing some sort of error though

2020-06-04 03:02:02.570 Error LibraryMonitor: Error in Directory watcher for: \\robohs1\4KMovies1
	*** Error Report ***
	Version: 4.4.3.0
	Command line: C:\Users\Robo\AppData\Roaming\Emby-Server\system\EmbyServer.dll
	Operating system: Microsoft Windows NT 6.2.9200.0
	64-Bit OS: True
	64-Bit Process: True
	User Interactive: True
	Runtime: file:///C:/Users/Robo/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	System.Environment.Version: 3.1.4
	Processor count: 8
	Program data path: C:\Users\Robo\AppData\Roaming\Emby-Server\programdata
	Application directory: C:\Users\Robo\AppData\Roaming\Emby-Server\system
	System.ComponentModel.Win32Exception: System.ComponentModel.Win32Exception (64): The specified network name is no longer available.
	Source: 
	TargetSite: 
	No Stack Trace Available
	
2020-06-04 03:02:02.570 Error LibraryMonitor: Error in Directory watcher for: \\robohs1\4KMovies2
	*** Error Report ***
	Version: 4.4.3.0
	Command line: C:\Users\Robo\AppData\Roaming\Emby-Server\system\EmbyServer.dll
	Operating system: Microsoft Windows NT 6.2.9200.0
	64-Bit OS: True
	64-Bit Process: True
	User Interactive: True
	Runtime: file:///C:/Users/Robo/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	System.Environment.Version: 3.1.4
	Processor count: 8
	Program data path: C:\Users\Robo\AppData\Roaming\Emby-Server\programdata
	Application directory: C:\Users\Robo\AppData\Roaming\Emby-Server\system
	System.ComponentModel.Win32Exception: System.ComponentModel.Win32Exception (64): The specified network name is no longer available.
	Source: 
	TargetSite: 
	No Stack Trace Available

And permissions issues on "\\robohs1\3DMovies"

file:\\robohs1\3DMovies\3D Movies\Marvel Universe\Black Panther\Black Panther (2018) 7.1 Atmos\Black Panther (2018) 7.1 Atmos.mkv: Permission denied

 

[Luke 42078]

@roberton1 has this helped? Looks like you're having a problem with your network shares.

[Luke 42078]

@roberton1 ?