What's causing this playback error?

[Bigmack3000 107]

 

Any idea what would be causing this error?  A batch of videos were all converted the same way to H264, and all play in VLC. But this one brings up an error message in Emby while others do not.

[Luke 42078]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks.

[Bigmack3000 107]

logs attached.

ffmpeg-remux-d7742874-3664-4749-9c3f-30c39d02c1ca_1.txt

ffmpeg-transcode-82c12fc4-d3ee-457c-ac29-1f80efd9d644_1.txt

ffmpeg-transcode-955bf804-2a10-429d-bc50-0f2193e4507d_1.txt

[Happy2Play 9780]

To me it has something to do with library paths "No such file or directory".  But is odd that it can read the media info but not the file.
 

{"Protocol":"File","Id":"2234e7f1c0ac5754c260f3a71697b30c","Path":"/volume1/House of Wisdom/Shorts/G. W. \"Billy\" Bitzer/Interior New York Subway, 14th Street to 42nd Street (1905)/Interior New York Subway, 14th Street to 42nd Street (1905) - H264.mkv"

 
Should these reflect the same path? @@Luke
 

22:30:39.178 /volume1/House of Wisdom/Shorts/G. W. Billy Bitzer/Interior New York Subway, 14th Street to 42nd Street (1905)/Interior New York Subway, 14th Street to 42nd Street (1905) - H264.mkv: No such file or directory

[Luke 42078]

/volume1/House of Wisdom/Shorts/G. W. Billy Bitzer/Interior New York Subway, 14th Street to 42nd Street (1905)/Interior New York Subway, 14th Street to 42nd Street (1905) - H264.mkv: No such file or directory

 

Either the file has gone missing, storage is disconnected, or emby server does not have permission to read the file.

[Bigmack3000 107]

Once I read that it can find the path but not the file, I knew exactly what the problem must be.  It didn't copy it into the log for some reason but the real folder name is:

 

/volume1/House of Wisdom/Shorts/G. W. "Billy" Bitzer/Interior New York Subway, 14th Street to 42nd Street (1905)/Interior New York Subway, 14th Street to 42nd Street (1905) - H264.mkv

 

Emby doesn't recognize a folder with quotation marks in it.  Once I removed those and rescanned, the file played fine.  

 

Thanks!

[Luke 42078]

@@softworkz will be looking at this. Thanks.

[softworkz 5067]

@@Bigmack3000 - Could you please post a server log (just any) and a hardware detection log? 

 

Thanks

[Bigmack3000 107]

Do the logs I posted above help?  It works now that the quotation marks were removed from the name.

[softworkz 5067]

Do the logs I posted above help?  It works now that the quotation marks were removed from the name.

 

Yes, we'll fix that shortly.

 

Thanks a lot for reporting!

Edited June 9, 2020 by softworkz

[softworkz 5067]

Do the logs I posted above help?  It works now that the quotation marks were removed from the name.

 

@@Bigmack3000 - Sorry, I had mixed up cases. If you could post a hw_detection log, that would be great!

 

Thanks

[Bigmack3000 107]

ok this is from today.  I don't have one from a few weeks ago.

hardware_detection-63727334366.txt

[Luke 42078]

@Bigmack3000 this should be resolved for the next release. If you'd like to try the beta server that would be helpful. Thanks.

[Bigmack3000 107]

How do I go about that?

[Luke 42078]

What platform are you running on? If available for your platform, the download page of our website will have instructions:

https://emby.media/download