Unable to load subtitle

[Nostromo86 17]

Hi   

When I watch a movie and this one is not transcode (direct stream), I have no problem with the subtitle.

 

but if it is transcoded, I cannot see the subtitles because I have an "unable to download the subtitles."

 

i use strm file

On chrome even with the trasncodage I have no problem.

 

I have the problem only on android tv.

 

I sent the android tv logs at 6:17 p.m. UTC + 2 under the name yvan

 

 

thanks a lot for your help

ffmpeg-remux-6cc8d9e9-7087-48a1-9cb3-5f6b3fd241f2_1.txt

embyserver.txt

[Luke 42078]

Hi, where do you see "unable to download the subtitles." ?

[Nostromo86 17]

Hi, where do you see "unable to download the subtitles." ?

 

I see when i choose subtitle

 

 

Here my test :

 

on Androird TV Without transcoding direct stream no problem

 

 

 

On chrome with Trasncoding No problem

 

 

 

On Android Tv when transcoding is activated PROBLEM SUBTITILE 

 

[ebr 16176]

Hi.  Are these internal subs or external subtitle files?

[Nostromo86 17]

Hi. Are these internal subs or external subtitle files?

Hi,

 

Internal sub

[ebr 16176]

Okay, the item is starting playing fine and then it looks like some sort of error occurs and it switches to remux - but I cannot see any actual error.

 

Can you please try either the release version of the app or update your beta version by side loading from here?

[Nostromo86 17]

Okay, the item is starting playing fine and then it looks like some sort of error occurs and it switches to remux - but I cannot see any actual error.

 

Can you please try either the release version of the app or update your beta version by side loading from here?

I have test server in bêta version and Android tv app bêta and Same problem

 

 

 

Okay, the item is starting playing fine and then it looks like some sort of error occurs and it switches to remux - but I cannot see any actual error.

 

 

Its normal because when i launch the media its direct stream, and i use read correction to launch transcodage.

 

Do you speak french?

Edited May 28, 2020 by Nostromo86

[Nostromo86 17]

Okay, the item is starting playing fine and then it looks like some sort of error occurs and it switches to remux - but I cannot see any actual error.

 

Can you please try either the release version of the app or update your beta version by side loading from here?

 

You can see the problem here https://youtu.be/w_DB4XYLa3U

[ebr 16176]

I have test server in bêta version and Android tv app bêta and Same problem

 

The beta version you have is not the most recent and I'm not sure if there could be a problem just in that particular version.  So can you either try the release version of the app or side-load the updated beta?

 

 

Its normal because when i launch the media its direct stream, and i use read correction to launch transcodage.

 

Why are you doing that?

 

 

Do you speak french?

 

Sorry, but no.

[Nostromo86 17]

The beta version you have is not the most recent and I'm not sure if there could be a problem just in that particular version. So can you either try the release version of the app or side-load the updated beta?

 

 

 

Why are you doing that?

 

 

 

Sorry, but no.

 

OK i will sens you log With my server beta.

 

Why i doing That? Because my friend when he launch the movie, he is transcoded because he has a bad connexion.

 

For me, the only thing to launch transcoding its to activate read correcton. I send you all of this point by message 4th may

 

Nostromo86

Sent 04 May 2020 - 10:25 PM

Hello,

for information

I found an option to activate transcoding on my strm. Just activate the read correction option. by activating this option it activates transcoding on the server and I can change the quality. Hoping it helps

[ebr 16176]

Perhaps this is unique to the strm situation.  The app is being told those subtitles are external when we remux/transcode but they aren't.  So it is trying to load them the wrong way.

[Nostromo86 17]

Perhaps this is unique to the strm situation. The app is being told those subtitles are external when we remux/transcode but they aren't. So it is trying to load them the wrong way.

Ah

 

I think it is related also to the problem of strm and the change quality that I sent you in private message but no more response from you and luke

[ebr 16176]

If you take this same item and make it an actual video file in your library, does it work as expected?

[Nostromo86 17]

If you take this same item and make it an actual video file in your library, does it work as expected?

Hi

 

i take the same item in MKV and i dont have the problem. The problem is only for strm file :/

[Nostromo86 17]

Hello @ebr and @Luke:),

I went on vacation with my Fire stick tv. I never had any problem when I'm at home. 

Here in 4g connection the subtitles don't load.

I sent the logs at 8h41 eastern time (13h41 France Time) user Yvan - 2 eme Fire stick tv 

The file is a strm, episode 4 of High score

On my laptop via chrome or on my samsung s20 with the same 4g connection, I have no problem with this file and subtitles. 

Can you help me, I'm going crazy

 

Thanksembyserver.txt

ffmpeg-remux-a68b0c21-f7af-4b5f-a8bd-43abba65fec8_1.txt

Edited August 30, 2020 by Nostromo86

[ebr 16176]

The app is unable to find your subtitles remotely with that particular configuration (strm).

Can you play the same item selecting the same subs with the web app and then post the server log from that?

Thanks.

[Carlo 4561]

Hi,

Just curious but can you post a picture of the folder this strm resides in?  This way we can see the subtitle in reference to the strm file.

Thanks

[Nostromo86 17]

21 minutes ago, ebr said:

The app is unable to find your subtitles remotely with that particular configuration (strm).

Can you play the same item selecting the same subs with the web app and then post the server log from that?

Thanks.

Yes sure 

 

embyserver.txt ffmpeg-remux-340be8b1-1543-4581-980a-2c0a964ebcda_1.txt

[Nostromo86 17]

20 minutes ago, cayars said:

Hi,

Just curious but can you post a picture of the folder this strm resides in?  This way we can see the subtitle in reference to the strm file.

Thanks

Hi, 

I have only one strm file. I don't have separate subtitles. In the strm I call an mkv file on my cloud, which contains the subtitles.

[ebr 16176]

Thanks.  That helps.

[Nostromo86 17]

8 minutes ago, ebr said:

Thanks.  That helps.

Okay cool

Because I don't understand why it works in my house and not here with the same firestick :/

 

 

[Carlo 4561]

What you can try doing is copying the subtitle and having it present next to the STRM file.

[ebr 16176]

If I give you a special APK are you able to side load and test it?

[Nostromo86 17]

Just now, ebr said:

If I give you a special APK are you able to side load and test it?

 yes i can